Problem with trying to do a system image to an external hard drive

Richard Christensen
Richard Christensen used Ask the Experts™
on
I am trying to do a system image of a windows 10 PC with a 1 Tb ADATA external hard drive.
The process gets stuck at about the 50% mark.  There are 176 GB of data and programs on the
source drive.  What do you think is the cause and what should I do to deal with this problem?
thanks,
Capreol
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noxchoIT Product Manager
Top Expert 2009

Commented:
It remains stuck and you have to kill the process, right? Go to Event Viewer and see if there is any event posted about VSS requestor.
Richard ChristensenRetired computer technician

Author

Commented:
That is right.  I have to kill the process.  Also, I do not know how to use event viewer.  Do you think that
the external drive might be defective?  It was doing a fair bit of clicking during the process.
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.

Commented:
>>  It was doing a fair bit of clicking during the process.

Test it with the manufacturer's util.  Post your model here so we can direct you to where you can find the util.
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Top Expert 2013

Commented:
>>  The process gets stuck at about the 50% mark.    <<  no error messages?

>>   I do not know how to use event viewer.  <<  look here https://www.faqforge.com/windows/windows-10/what-is-event-viewer-and-how-to-use-it-in-windows-10/
How to Use Event Viewer in Windows 10
Right-click or tap and hold the Start icon. Choose Event Viewer. ...
On the left, choose Event Viewer, Custom Views, Administrative Events. It may take a while, but eventually you see a list of notable events like the one shown.
noxchoIT Product Manager
Top Expert 2009

Commented:
It could be caused by external drive of course, to check this you could do image to another drive.
Inbuilt image tool is a bit lame and wont let you know precisely when it gets troubles by writing data to target drive.
Retired computer technician
Commented:
It turns out that it was a faulty USB  port on my desktop PC.   The external ADATA drive is okay.
Thanks to all the Experts.
Capreol

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