We help IT Professionals succeed at work.
Get Started

Excel - Time Calculation in total days :  hours : minutes  with the given 4 times to account for total time Worked and total time ticket was opened

Last Modified: 2019-12-19
Excel Formula with multiple times

Needs to calculate overall time from Open to Resolved
The total time it took to actually work the ticket (meaning need to take out the waiting times for approval)

I would like to see

Created time - Manager Approval time -BO Approval Time-Resolved time give me a total Time worked

Triage time can be ignored
Watch Question
This problem has been solved!
Unlock 1 Answer and 6 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE