troubleshooting Question

Excel - Time Calculation in total days : hours : minutes with the given 4 times to account for total time Worked and total time ticket was opened

Avatar of Travis Hahn
Travis HahnFlag for United States of America asked on
Microsoft ExcelMicrosoft Office
6 Comments1 Solution98 ViewsLast Modified:
Excel Formula with multiple times

Needs to calculate overall time from Open to Resolved
The total time it took to actually work the ticket (meaning need to take out the waiting times for approval)

I would like to see

Created time - Manager Approval time -BO Approval Time-Resolved time give me a total Time worked

Triage time can be ignored
Tom Farrar

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 6 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros