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Excel - Time Calculation in total days :  hours : minutes  with the given 4 times to account for total time Worked and total time ticket was opened

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Last Modified: 2019-12-19
Excel Formula with multiple times

Needs to calculate overall time from Open to Resolved
and
The total time it took to actually work the ticket (meaning need to take out the waiting times for approval)

I would like to see

Created time - Manager Approval time -BO Approval Time-Resolved time give me a total Time worked

Triage time can be ignored
EE-Test.xlsx
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