pkromer
asked on
one user is experiencing extreme latency with particular websites
One of our staff users is having an issue with any website on any of our 3 dedicated Pair networks servers being unusable slow, almost to non-functionality.... none of the rest of us are seeing any issue whatsoever. She says all other websites load fine... its just websites on our 3 web servers that are very very slow, almost unusable. Have you ever heard of something like that? She uses a Mac, has emptied all cache, rebooted, speed tests, the works, everything is fine for her except the sites she visits on our 3 web servers. We are not all at the same IP... she works from home, like a few of us do, and shes the only one with an issue. Pair says they see nothing wrong.
David Johnson, CD
do you have any other mac users experiencing this problem oris she the only mac user?
ASKER
she is the only mac user
Does she get the same slow speed using a different browser like Chrome?
Have her run a ping and tracert to your domain.
Have her run a ping and tracert to your domain.
This almost sounds like the DNS this user is using (DNS resolver) is always timing out, then falling over to another forwarder.
If I were having this problem, I'd start by using command line tools like dig + curl to determine if the problem was browser related or something else.
Suggestion: Publish URLs of all 3x sites for testing.
If I were having this problem, I'd start by using command line tools like dig + curl to determine if the problem was browser related or something else.
Suggestion: Publish URLs of all 3x sites for testing.
Another issue maybe on your end... If that user has NO reverse lookup and you try to resolve the IP address to a name for logging, access control etc.) then there will be a delay regularly depending on DNS resolving speed.
If those allways run into timeout you will loose about 30 seconds per configured nameserver.
If those allways run into timeout you will loose about 30 seconds per configured nameserver.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
She said she had somebody check her hosts file and after that it was ok. Not real sure what that person did but it had to do with hosts file. So, thanks everybody.
Yea, that is a mac thing from what remember. Glad it is resolved.