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Mouse Frequently Not Working

Matt Miller
Matt Miller used Ask the Experts™
on
Hello,

I have a coworker whose mouse isn't working frequently.  Often times, the mouse will move but not be able to click things.  By hitting control + Alt + delete, I'm able to restore functionality for a while.

I've switched mouses, uninstalled the drivers, and done a virus scan.

Thank you for your help
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Commented:
Did switching the mouse change the situation?
Wired or wireless mouse?
What type of surface is the mouse being used on?

Author

Commented:
Switching didn't help.  
I've tried both wired and wireless.
A hard desk.

Commented:
What type of and age is the pc hardware?

Author

Commented:
It's a laptop about 1 year old.
Commented:
What is the manufacturer?
Can the touch pad be disabled?

Author

Commented:
It's a Lenovo Yoga.  I didn't think of trying to disable the touchpad.  I'll do that and let you know if that works.

Thanks
Brian BEE Topic Advisor, Independant Technology Professional

Commented:
Also try running windows in safe mode and see if the problem goes away. Perhaps some other program is interfering with the clicks.

If I read this correctly, the mouse will always move, but sometimes clicking doesn't work? In that case the mousing surface is not the issue.
Top Expert 2013

Commented:
did this happen after an upgrade or software install - or Always ?
a system restore to a date it was ok can help
otherwise, try running sfc : http://www.tenforums.com/tutorials/2895-sfc-command-run-windows-10-a.html

Author

Commented:
Thank you very much for your help.  Disabling the touchpad completely fixed the problem.
Brian BEE Topic Advisor, Independant Technology Professional

Commented:
Glad to hear it. Since its a fairly new machine, double check to see if that is covered under warranty.