HP Envy cannot find the hard drive

J.R. Sitman
J.R. Sitman used Ask the Experts™
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I have an HP Envy 360x convertible 15m-cn0011dx and when it is sitting idle it gets the error it cannot find the hard drive.   4 times I have tried the Hard Reset instructions to hold down the power button for 15 seconds to clear the memory but it does not work.

I have been unable to find any other solution.  

Hopefully, someone on EE has an answer
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noxchoIT Product Manager
Top Expert 2009

Commented:
So when it goes into sleep or hibernation then it cannot find the drive, right? Or just for no reason with running Windows but no application - will it say that drive cannot be found?
Top Expert 2016

Commented:
the drive is a 128 GB M.2 SSD  .. Kinda small.. it may have come unseated or failing.. if still under warranty contact hp support
J.R. SitmanIT Director

Author

Commented:
I'm not sure if it happens when it goes into hibernation mode but all of a sudden the message appears on the screen that it cannot find the hard drive you need to install the OS. Unfortunately the warranty expired a few days ago. When I turn it off let it sit for a couple minutes to turn it back on it always starts back up. It can find the hard drive every time it just happens when it's sitting there
noxchoIT Product Manager
Top Expert 2009

Commented:
So when it says that it cannot find the drive the Windows is actually running and working, right?
If yes then go into Windows Disk Management (right click on Computer - Manage  - Disk Management) and see if you have there your internal drive.
J.R. SitmanIT Director

Author

Commented:
I did that and it shows the drive is healthy
noxchoIT Product Manager
Top Expert 2009

Commented:
Can you take a screenshot of Windows Disk Management and post it here? Take it when you get that error.
Go to Even Viewer and see which drive it is referring to.
J.R. SitmanIT Director

Author

Commented:
I cannot post it when I get the error because it is at a DOS screen.   I'll check event viewer.
noxchoIT Product Manager
Top Expert 2009

Commented:
Means you you cannot go to Windows Disk Manager?
J.R. SitmanIT Director

Author

Commented:
All that is in event viewer is "Dump file creation failed due to error during dump" and "the previous system shutdown was unexpected"
J.R. SitmanIT Director

Author

Commented:
I can only get to Disk Management when it is running.   It shows all disks as healthy.   Drive C has 166 gb free.
noxchoIT Product Manager
Top Expert 2009

Commented:
Sounds to be a real problem with the drive if dump creation fails.
Can you go into System Advanced Settings and change the behavior by system failure to "generate minidump"?
J.R. SitmanIT Director

Author

Commented:
ok, I did that.   Do you know any other way to do the hard reset?    This does not work.

For most notebook PCs, press and hold the Power button for 15 seconds to reset.
Stop messing with it.   Back up your data now, and buy a new hard drive.  How long was your warranty?  If you've had it over 3 years, then it's really time to swap it out.  If it's 2 years, then it's a possible early failure, which can still happen.  If it's 1 year, that's much rarer, but I've seen batches of SSDs and HDs fail sooner than that as well.
noxchoIT Product Manager
Top Expert 2009

Commented:
Alt+F4 won't work as well? Usually holding a power button should turn it off.
J.R. SitmanIT Director

Author

Commented:
I am fine with replacing it, however, I cannot find the exact instructions to remove the cover.   Can you help?

It is an Envy 360x Convertible 15m-cn0011dx.  It only has 1 screw on the back.   I thought there might be more under the strip but when I tried to peel it off it looks like it is just a strip to keep it steady on the desk.

laptop
Robert RComputer Service Technician

Commented:
i agree with serialband stop messing with it the drive is starting to fail or it may be unseating and when it get hot enough inside the case it loses the connection. Try reseating the drive. If reseating the drive does not resolve the problem the drive is failing you need to back up data as soon asap before it totally dies and you lose your data.
J.R. SitmanIT Director

Author

Commented:
Thanks.   I'll work on it later
J.R. SitmanIT Director

Author

Commented:
thanks

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