Avatar of WORKS2011
WORKS2011
Flag for United States of America asked on

Outlook 2018 Pop Cert Error Message

Old WIN7 computer running Office 2010 retired replaced with a new WIN10 running MS Office 2018. User is configured with a pop account from GoDaddy and gets the following cert error when first opening Outlook.
cert errorCert error is from GoDaddy saying a name mismatch. Their pop server is pop.secureserver.net.

Note the following screenshot cert error 2 is the same error message but I didn't have the opportunity to screenshot the original. Note the valid dates are incorrect because this was taken from the following website. Note, I tried what the article recommends and it did not resolve the issue.

Other option was turn off the security features in Outlook that I'm not going to do.

Any ideas how to go about resolving this?
Microsoft OfficeOutlookSecurity

Avatar of undefined
Last Comment
Noah

8/22/2022 - Mon
M A

I think it is better to contact Godaddy support. (chat)
Starfield is Godaddy CA
ASKER CERTIFIED SOLUTION
David Johnson, CD

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
Systech Admin

As mentioned by David, Certificate is expired for pop.secureserver.net. Please contact GoDaddy about the same. Attached Certificate validation report.
Capture.PNG
Noah

Hi there! :)

I agree with @David Johnson, CD. You should try to contact the support. The thing is, for your case, the certificate expired 4 years ago and you might not be able install the certificate in that window anymore.
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy