Problems Connecting to Internet

philsimmons
philsimmons used Ask the Experts™
on
I am running Windows 10 on a new Lenovo laptop.  Everything has been working fine, I'm on the road, and have successfully connected to various Wi-Fi accounts along the way - but I just got to a location where the secured Wi-Fi accepted the password, shows that I'm "Connected, secured", but when I open my browser it is unable to connect to the internet.  Other associates at this location have no trouble connecting, and I don't get any error other than the "Hmmmm….can't reach this page" error message.  Please help.

Thanks

Phil
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William FulksIT Services Analyst

Commented:
Are you using any kind of VPN software? If so, you might try turning it off if you're just visiting a web page. That additional filtering might slow down your connection.

Author

Commented:
No VPN.

Commented:
Windows firewall on?

Author

Commented:
I tried turning off Windows Defender and Malwarebytes ... no help 😩.
Robert RComputer Service Technician

Commented:
have you tried another website, or another browser, ie Google Chrome, Fire Fox, etc. not sure what browser you are using.

Author

Commented:
Another website doesn't work, and I was thinking it might be the browser.  But, unfortunately, on this computer I've only got MS Edge.  As soon as I get to a place where I can connect I'll load both IE and Chrome and see if that fixes it.  Thanks.
Computer Service Technician
Commented:
download the installer file for the browser on another computer, save it to usb then install the second browser from the usb stick on your pc.. Even if the browser install file is just the initial install file it should still be able to finish the install if you are connected to the network as you say you are.  Have you tried rebooting the computer? Open up a command prompt as an administrator ( click on your start button key on the keyboard, then type cmd, right click on the application and select run as administrator). Once the command prompt  type in ipconfig, do you have a valid ip address: ie one that does not start with 169.254. ...  If you are getting a 169 ipaddress you are not able to get a valid ip address from the router, try to release and renew the ip address at the command prompt. type ipconfig /release press enter then once the ipaddress is released type in ipconfig /renew
If you have a proper ip adress type in ipconfig /flushdns at the command prompt then press enter.

Clear the browser history. Open up Edge Click on the three dots  on the upper right corner of your browser window   ....   then click on "History" Then click on the blue words:  "Clear History"  Select the following then click the clear button.

clear-browser.jpg

Finally run the built in network diagnostics tool. Right click on your network icon in the system tray and select "troubleshoot problems"
Iamthecreator OMIT/EE Solution Guide

Commented:
Run command prompt as admin
execute the following command
netsh int ip reset
Restart and test

Author

Commented:
Thank you.

Commented:
open the command prompt and type pinging the website, i.e.: ping www.google.com
As stated in an earlier post perform an ipconfig /all and review the wireless IP address.
Robert RComputer Service Technician

Commented:
I was glad to help

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