Struggling to successfully run the Office Deployment Tool on RDS 2019

Thomas Anthony
Thomas Anthony used Ask the Experts™
on
I have to setup Office 365 ProPlus on a new 2019 Remote Desktop Server. I have successfully setup the RDS and am able to log into it with my users. Now I need to install Office365 for my users. I have downloaded the ODT and created a folder under C:\Office for my install files to go.

My configuration file is as follows:
<Configuration>
  <Add SourcePath=C:\Office OfficeClientEdition=32>
  <Add OfficeClientEdition="32" Channel="Monthly">
    <Product ID="O365ProPlusRetail">
      <Language ID="en-us" />
    </Product>
    <Product ID="VisioProRetail">
      <Language ID="en-us" />
    </Product>

After running the command setup.exe /download downloadconfiguration-Office365-x86.xml I get the following error:

Error message
It appears that it creates the "Office" folder in the correct place but does not download any files. What could I be doing wrong? I have internet and connectivity. My issue is clearly something with the xml file as far as I can see.
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Kesavan JeganarayananIT Consultant

Commented:
<Configuration>
  <Add SourcePath="C:\Office" OfficeClientEdition="32" Channel= "Monthly">
    <Product ID="O365ProPlusRetail">
      <Language ID="en-us" />
    </Product>
 <!--  <Updates Enabled="TRUE" Branch="Current" /> -->
  <!--  <Display Level="None" AcceptEULA="TRUE" />  -->
  <!--  <Property Name="AUTOACTIVATE" Value="1" />  -->

</Configuration>
Thomas AnthonySecurity Administrator

Author

Commented:
Thanks for the reply.
Unfortunately, same result.
Kesavan JeganarayananIT Consultant

Commented:
Hi Thomas

Could you turn off antivirus or firewall?
Also for testing try the offline installer to isolate the issue.

can check your source path?
  <Add sourcepath="\\servername\officedeploy" OfficeClientEdition="32" Channel="Current">

or

<Add SourcePath="C:\Program Files (x86)\Office\" OfficeClientEdition="32">


More help on this link:
https://support.office.com/en-us/article/error-code-0-1011-30088-1015-30183-1011-or-0-1005-when-installing-office-65aa955c-a35f-41d4-b098-8060f2d04264?ui=en-US&rs=en-US&ad=US
Thomas AnthonySecurity Administrator

Author

Commented:
I have tried the "offline install" method but when I do that, I get an error when opening any Office app that says:
This copy of Microsoft Office cannot be used on a computer running Terminal Services. To use Microsoft Office on a computer running Terminal Services, you must use a Volume License edition of Office.
I have confirmed I am licensed with E3 O365 so I should be able to use this version however I think my issue is that I must install with the Office Deployment Tool?
Thomas AnthonySecurity Administrator

Author

Commented:
So according to the link you sent (thank you), I have tried the offline installer, we don't use proxy settings, and I have disabled the firewall and AV software. I have good hard drive space as this is a brand new machine and I am using a non-metered, wired, internet connection.
Thomas AnthonySecurity Administrator

Author

Commented:
Does anyone have any thoughts on this or should I dub this question dead?

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