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are you also running the Exchange anti spam agent?
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<div>
Alan<br />
where do I check for Exchange anti spam agent? this is Exchange 2010 I don't think this agent came with 2010 but I could be wrong<br />
thanks
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I.T. Manager

jsarinana

<div>
That's a good point. And to build on that, in order to try and narrow down where the mail is being blocked, try and whitelist or build a rule to specifically allow that address.<br />
<br />
Even before that, check the email gateway logs for any mention of that address and if it is being passed.
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<div>
it was not in junk mail but when she selected an old email from this person and right clicked on it and selected Junk-NO NOT BLACK<br />
it started working<br />
thanks
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<div>
If you look in &quot;Junk Email Options&quot; in Outlook there is a tab for blocked senders...<br />
<br />
There might be other people in there by accident.
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<div class="content wysiwyg-content">
Exchange 2010 local server where to look for blocked emails and resolve<br />
<br />
We use Symantec email security which filters all our email, once in awhile it blocks an email that it should not have blocked so I log into the portal and allow it<br />
Issue: I have one user the recipient here in our company that cannot receive from one specific user from a diff company.<br />
everyone else here in our company can send and receive to this user just fine<br />
Example:<br />
anyuser@ourcompany.com can receive from userA@theothercompany.com <br />
Excluding: userB@ourcompany.com from userA@theothercompany.com<br />
<br />
when I look into Symantec's email security portal it shows userA@theothercompany.com cannot be delivered because sender was denied our recipient server (This is our Exchange server) where on Exchange to I resolve this?
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</div>


Exchange 2010 local server where to look for blocked emails and resolve

We use Symantec email security which filters all our email, once in awhile it blocks an email that it should not have blocked so I log into the portal and allow it
Issue: I have one user the recipient here in our company that cannot receive from one specific user from a diff company.
everyone else here in our company can send and receive to this user just fine
Example:
anyuser@ourcompany.com can receive from userA@theothercompany.com 
Excluding: userB@ourcompany.com from userA@theothercompany.com

when I look into Symantec's email security portal it shows userA@theothercompany.com cannot be delivered because sender was denied our recipient server (This is our Exchange server) where on Exchange to I resolve this?

Exchange 2010 delivery failed

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

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Windows Server 2008

Security is the protection of information systems from theft or damage to the hardware, the software, and the information on them, as well as from disruption or misdirection of the services they provide. The main goal of security is protecting assets, and an asset is anything of value and worthy of protection.  Information Security is a discipline of protecting information assets from threats through safeguards to achieve the objectives of confidentiality, integrity, and availability or CIA for short. On the other hand, disclosure, alteration, and disruption (DAD) compromise the security objectives.