Microsoft Edge does not browse on windows 10 machine

itadminhelp
itadminhelp used Ask the Experts™
on
Microsoft Edge does not browse on windows 10 machine
 is up to date

But from the same machine, I can use google chrome and other browsers

Error :  (Attached screen of the error)
"That's odd.. something stopped working, so this page can't load.
Unable to create content process
Error Code: 0x8027825b"

This machine previously was in the domain which we have removed now.
i have tried following.

-Tested with new local profile - luck
-Reinstalled Microsoft edge no luck
-disable Antivirus and firewall no luck.
MicrosoftEdgebrowsingError.JPG
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
HuaMin ChenProblem resolver

Commented:
Have you applied relevant Windows update to the machine?

If you have Windows backup, you can also restore to other previous version.

Author

Commented:
The machine is doing auto-update ...so I am assuming that it got all windows updates. (machine updated itself in last few days but problem was from before that)

Unfortunately, this is no windows backup or restore point.

Author

Commented:
Unfortunately, there is no windows backup or restore point.
How to Generate Services Revenue the Easiest Way

This Tuesday! Learn key insights about modern cyber protection services & gain practical strategies to skyrocket business:

- What it takes to build a cloud service portfolio
- How to determine which services will help your unique business grow
- Various use-cases and examples

HuaMin ChenProblem resolver

Commented:
If possible, you can also consider to repair/re-install Windows OS.

Author

Commented:
The machine is in a remote location.(I am accessing it through Team Viewer)

And there are more than 10 windows machines having same issue.

So repair/re-install Windows OS is not an option.
HuaMin ChenProblem resolver

Commented:
If it is one Virtual OS, does it mean other OS is having no similar issue, right? If yes, then you can consider to give up current Virtual OS having problem, and to re-clone other fine Virtual Win 10 OS.

Author

Commented:
Hi HuaMin,
This is not Virtual OS.
These are physical machines that were in the domain.
Strangely only Desktop machines with windows 10 are having an issue. not laptops. (Very strange )

Not sure what sort of settings were pushed out in the past to these machines through Group policy.
HuaMin ChenProblem resolver

Commented:
If possible, consider to set up Win 10 OS for Desktop machine. It could be due to hidden conflicts in Windows.

Author

Commented:
not sure what you meant by "Win 10 OS for Desktop machine"..... not sure how practical that would be just to fix Microsoft edge issue on 10+ machines..
HuaMin ChenProblem resolver

Commented:
Is it possible to re-install OS for Desktop machine?

Author

Commented:
hi HuaMin.. Machines are in remote location..so re-install is not possible

Author

Commented:
Hi HauaMin thanks for trying to help ... but reinstalling edge was the first thing i tried(mentioned in my initial post)
HuaMin ChenProblem resolver

Commented:
As you cannot repair/reinstall OS due to that it is remote machine, you can also consider to have Virtual OS to further run Edge, within your current machine, if you need to run Edge.

Author

Commented:
Thanks HuaMin...  (Not practical recommendation in my case)

Anyone else in Expert exchange with other recommendations?
Top Expert 2013

Commented:
roll back the latest update on one system to test
Distinguished Expert 2018

Commented:
Just to make sure:

"Tested with new local profile - luck" - does that mean it works as another user? Then the user profile needs to be rebuilt.
Or was that a typo and you meant to write "...no luck"?
-disable Antivirus and firewall no luck.

This will sound extreme, but uninstall your antivirus and reboot

Try Edge

If Edge works, reinstall your antivirus > Reboot > and try Edge again

Ken

Author

Commented:
I found many computers that used free window 10 upgrade from Windows 8 were having this issue.
So it is likely it is updated related.
I found many computers that used free window 10 upgrade from Windows 8 were having this issue.
So it is likely it is updated related.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial