Can not see content of restored pst folder from outlook

itadminhelp
itadminhelp used Ask the Experts™
on
I have pst file with size of 1.5 GB.
This was restored from backup. (This was a public folder of the exchange)

I have attached this to my outlook but can't see anything within the folder.

I have tried this on outlook 2010, office 365 and office 2016.

Any suggestions on how I can fix this?
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NoahHardware Tester and Debugger

Commented:
Hi there! :)

Try using the Inbox Repair tool? You may refer to the following article provided by the official Microsoft Support team.

Reference: https://support.microsoft.com/en-us/help/272227/how-to-repair-your-outlook-personal-folder-file-pst

If all else fails, download this software and try it out.

Stellar Repair for Outlook Tool: https://www.stellarinfo.com/europe/outlook-pst-repair-tool.php?gclid=EAIaIQobChMIj6iNqeun5gIVlRaPCh0N5wNaEAAYAyAAEgJDwfD_BwE
Tutorial Video: https://www.youtube.com/watch?v=5U3q1ycY-FY
Kesavan JeganarayananIT Consultant

Commented:
Find the scanpst.exe file from these locations and do the repair of your PST file
Office 365 / Outlook 2019 / Outlook 2016 Click to Run
any Windows; C:\Program Files\Microsoft Office\root\office16\

Outlook 2016 (MSI-based Volume License installation)
32-bit Windows; C:\Program Files\Microsoft Office\Office16\
64-bit Windows; C:\Program Files (x86)\Microsoft Office\Office16\
Top Expert 2016

Commented:
using exchange one normally doesn't have .pst files but .ost files as one usually connects using exchange protocols not pop/imap protocols
This means that a local copy doesn't have the information available

Author

Commented:
Hi David,

This is exported as .pst... like we do for mailbox.

If i right click top folder >go to properties and folder size it shows subfolders and it size. But it is not visions in outlook. (Screenshot attached)
-Repairing pst didn't help.
subfolder-not-visible.png
Clicked on 3 dots next to tasks in outlook and clicked folder.
this poped with another folder in the bottom..(As public folder)

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