windows update error

kevluck373
kevluck373 used Ask the Experts™
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post.docx I've included a Word file that describes the issue and includes a screen shot.
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Hi,
Check the below from HP
HP Printers - Windows Update Error 'Null Fax' or '0x80070490'
https://support.hp.com/us-en/document/c05214529

Author

Commented:
There was a guess you could say general fax installed in the before.bmp, and I removed the fax in the after.bmp, but for some reason Windows still wants to install the update.

I restarted the PC and the fax was still gone.
before.bmp
after.bmp
Can you confirm and check "Unknown Devices" from "Device Manager"?  go to search and type "Device Manager" -> Printer -> then uninstall unknown devices if available.

Author

Commented:
I found something interesting, and it does look this specific printer is listed, but I can’t get rid of the drive because Windows tells me the driver is in use.

I checked the startup, and the services starting up, but nothing looks to be regarding the HP printer.

Getting into Windows 10 safe mode isn’t too easy to me, but that’s about the only idea I can think to hopefully remove this mysterious printer.
I’ve included 2 screen shots of what I see.
printer2.bmp
printer.bmp

Author

Commented:
I did start the PC in safe mode, but in safe mode there were no printers or drivers shown in the MMC compared to being in Windows without being in safe mode.

this is strange.
I MAY have been able to get rid of this mysterious printer issue. I booted off a diag USB, and was able to delete some of the HP inf files relating to the specific printer, but this would have taken forever. There were also dll files relating to the specific drivers, and by far the quickest way out of this was to re image the PC with an image without that driver.

I’d really like to know how that printer was installed, but I guess sometime in this PCs life the printer got installed, and I have to fix this the long way.

Thanks

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