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Exchange 2016 - Deleted Item Retention Period

Anthony K O365
Anthony K O365 used Ask the Experts™
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After changing the Deleted Items Retention period to 30 days, users are complaining about still only seeing 14 days of deleted data. However, OWA shows 30 days. How can I get the OUtlook client to show 30 days as well?
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NoahHardware Tester and Debugger

Commented:
Hi there! :)

Have you seen the following link posted by the official Microsoft Support team? You will want to focus on the steps 1,2 and 3 as provided. You can infer from the article and I will help you from there.

Reference: https://docs.microsoft.com/en-us/microsoft-365/compliance/increase-the-recoverable-quota-for-mailboxes-on-hold
Saif ShaikhServer engineer

Commented:
Screenshot pls....
Saif ShaikhServer engineer

Commented:
See how deleted items retention are calculated.

https://blogs.technet.microsoft.com/vikass_blog/2013/12/13/retention-tags-on-deleted-items-folder/

Sudden change in the  Retention period from default 14 to 30 days will not change all of a sudden. Will take time to sync with OWA and Outlook.

In OWA when you click on any deleted items it will show you expiry date or expiration date.

The next mailbox assistance schedule will update the change.
Anthony K O365Messaging Consulting

Author

Commented:
Not sure what you mean? Screenshot of what?
Anthony K O365Messaging Consulting

Author

Commented:
This was helpful to my process. Thanks!
NoahHardware Tester and Debugger

Commented:
Helpful, does it mean solved? Are you still facing the same issue? :)
Anthony K O365Messaging Consulting

Author

Commented:
Noah,

I'm still only seeing 14 days of recoverable Deleted Items in the Outlook client. However, I do see more than 30 days of recoverable deleted items in OWA. How can I get them to sync?
Anthony K O365Messaging Consulting

Author

Commented:
I'm seeing only 14 days in recoverable deleted items. So I'll just work with OWA in this case.  

thanks!!
Messaging Consulting
Commented:
Using OWA is the work-around