troubleshooting Question

Microsoft Office can't find your license for this application

Avatar of Luca
Luca asked on
Microsoft OfficeVMware* activation KMS
5 Comments1 Solution229 ViewsLast Modified:
Problem:
The following message appears randomly on some of our vdi clients (maybe 30-40 of our 1000 VDIs) . There are no signs on our kms server that the license has not been activated properly

"Microsoft Office can't find your license for this application. A repair attempt was unsuccessful or was cancelled. Microsoft Office will now exit."

As i see the sppsvc.exe (Software Protection Service) which has startup type "Automatic - delayed start" will be started as soon an office application will be started. We also determined (procmon.exe) that the process will loop through various files and folders in C:\Windows\System32\catroot, C:\Windows\WinSxS, various Registry Keys and its subkeys while starting. Sometimes the services taske more then 25s to start, sometimes less than 8s.

2019-12-10-18_35_36-Admin-Desktop.png
I guess that the problem is that as soon an office application has been started and the service has a very delayed start, this message occurs. Office licensestatus is empty and turns "green" as soon the sppsvc.exe service has been started.

2019-12-10-18_31_13-All-Notebooks---.png2019-12-10-18_31_22-All-Notebooks---.png

Office will be activated while client deployment with the following statements

cscript "C:\Program Files (x86)\Microsoft Office\Office16\ospp.vbs" /rearm
cscript "C:\Program Files (x86)\Microsoft Office\Office16\ospp.vbs" /inpkey:<KMS KEY>
cscript "C:\Program Files (x86)\Microsoft Office\Office16\ospp.vbs" /act

Enviroment
VDI based on VMware View Horizon 7.5
OS: Server 2016 1607 LTSB
Office: 2016

Regarding https://discussions.citrix.com/topic/381117-microsoft-office-cant-find-your-license-for-this-application/ a possible workaround could be to rename the C:\Windows\System32\Catroot folder but i am unaware of the possible impacts
Cleanmgr.exe has already been executed which removed about 10'000 files in C:\Windows\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
There is only one office 2016 kms license key installed on the system
ASKER CERTIFIED SOLUTION
LucaSystem Engineer

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