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Do you have a Spam Firewall that could be blocking it? Mimecast and the like?<br />
<br />
Thanks<br />
Alex
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krakatoa

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You would have to check your email firewall for any indication that the message was received and what happened to it after that.
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That is odd because they should have been get back some sort of non-delivery report (NDR) from their own mail server in that case.<br />
<br />
But thanks for letting us know.
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Ah no, by “wrong” I mean another one - they were sending it to the wrong one.
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<div class="content wysiwyg-content">
A monthly email to me from a company is reported at their end as having been sent, but I don't receive it. It doesn't go into my spam, and the sender along with their IT dept., don't think they are at fault.<br />
<br />
Any ideas what I might try to look for or suggest to them as an investigation into this, or a solution?<br />
<br />
Thanks,<br />
k.
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A monthly email to me from a company is reported at their end as having been sent, but I don't receive it. It doesn't go into my spam, and the sender along with their IT dept., don't think they are at fault.

Any ideas what I might try to look for or suggest to them as an investigation into this, or a solution?

Thanks,
k.

Email delivery and receipt black hole.

An email client, email reader or more formally mail user agent (MUA) is a computer program in the category of groupware environments used to access and manage a user's email. A web application that provides message management, composition, and reception functions may internally act as an email client; as a whole, it is commonly referred to as webmail. Likewise, email client may be referred to a piece of computer hardware or software whose primary or most visible role is to work as an email client. Email clients can also have other systems, like calendars, notes and contact managers.

Email Clients

Within Internet message handling services (MHS), a message transfer agent or mail transfer agent (MTA) or mail relay is software that transfers electronic mail messages from one computer to another using a client–server application architecture. A MTA implements both the client (sending) and server (receiving) portions of the Simple Mail Transfer Protocol (SMTP). The terms mail server, mail exchanger, and MX host may also refer to a computer performing the MTA function. The Domain Name System (DNS) associates a mail server to a domain with mail exchanger (MX) resource records containing the domain name of a host providing MTA services.

Email Servers

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.