Deleted emails reappear

Cobra25
Cobra25 used Ask the Experts™
on
Hi, we have Exchange server in house, and for 1 user, randomly their deleted emails reappear on their iPhone. The policy we have on the server, is no deleted item retention.

Has anyone seen this?
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IT Consultant
Commented:
Instead of deleting immediately, the server places a strike through line across the email's subject, indicating it has been marked for deletion. This is a safety feature that allows you to recover a deleted message if required, and only purges deleted messages from the server after a certain length of time.

Author

Commented:
Ok, but why would it reappear on the phone inbox?
Kesavan JeganarayananIT Consultant

Commented:
Are you using IPhone native mail app or outlook app?
Could you try remove and add again the email account. We have similar problem in our office and this workaround always helps.

Author

Commented:
Native mail app. Yes removed and re-added already, is this a known issue?
Kesavan JeganarayananIT Consultant

Commented:
Yes. there is some sync issues with Iphone Native app and exchange. You can use Outlook app for better sync.
(My suggestion)

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