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Citrix Receiver always prompts user to Allow

Hello. We are using Netscaler and Storefront to sit in front of our XenApp environment. Users are currently using Citrix Receiver 4.12 and on Windows 10, primary browser is Chrome.

I have a user who is prompted every time she selects an application to Open Citrix Receiver Launcher.

I am trying to find the corresponding registry entry on where this is set as she does not have the option to 'check the option' as is noted with this behavior so it doesn't prompt each time.

Googling but haven't found this information yet.

Thoughts are appreciated.

Kesavan Jeganarayanan

I haven't tried as i am using IE to launch the citrix, but something like this may works:

Use local policies or registry.
[HKEY_CURRENT_USER\Software\Policies\Google\Chrome\URLWhitelist]

(values are REG_SZ)
"1"="workspace://*"
"2"="receiver://*"

You may refer this link as well: https://support.citrix.com/article/CTX136578

jnordeng

ASKER

Thanks, I'll have her try, she is able to launch just has to hit 'use receiver to open' each time.

Dirk Kotte

do you see this support article already?
Google Chrome not Opening Launch.ica Files
https://support.citrix.com/article/CTX136578

there are different hints how to resolve the possible sources of this problem.

jnordeng

ASKER

Thanks, I'll have her try that though what I am asking about is in the picture. She is prompted each time with this message, but the checkbox (in my screenshot) is not visible to her to check to make it stop. If she Clicks on "Open Citrix Receiver Launcher" than the application is launched as expected.

Thanks
Jennifer
ReceiverLauncherCheckboxMissing.png

ASKER CERTIFIED SOLUTION

jnordeng

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