Acer Aspire V3 Microphone doesn't work
I have an Acer Aspire laptop V3-331-P2KQ ( Model no MS2392 ), and the internal microphone doesn’t work.
I have tried all the usual software things – uninstall, different drivers, change settings etc. – but nothing seems to cure it. All looks good in Windows, but it can’t hear me.
I have attempted to use the jack socket with a headset I have. The laptop has one of these single socket jobs for both headphones and mic. I currently only have a headset with separate jack plugs but tried the microphone jack in, and that doesn’t work. Unsure, therefore, if it is because it doesn’t like my microphone – it works in another computer with individual sockets - or the problem isn’t just the internal mic.
I tried a Bluetooth headset, and that worked OK. (I have also ordered a cheap USB Mic to try)
I am therefore thinking hardware, but my concern is that – potentially – the jack socket doesn’t work either. If the internal mic is faulty, could that affect a jack socket?
Any further thoughts or ideas would be appreciated.
I have tried all the usual software things – uninstall, different drivers, change settings etc. – but nothing seems to cure it. All looks good in Windows, but it can’t hear me.
I have attempted to use the jack socket with a headset I have. The laptop has one of these single socket jobs for both headphones and mic. I currently only have a headset with separate jack plugs but tried the microphone jack in, and that doesn’t work. Unsure, therefore, if it is because it doesn’t like my microphone – it works in another computer with individual sockets - or the problem isn’t just the internal mic.
I tried a Bluetooth headset, and that worked OK. (I have also ordered a cheap USB Mic to try)
I am therefore thinking hardware, but my concern is that – potentially – the jack socket doesn’t work either. If the internal mic is faulty, could that affect a jack socket?
Any further thoughts or ideas would be appreciated.
Since it's both the internal mic, and one you connect through the jack, I think you still don't have the correct drivers (the Acer website has older drivers). Try this instead:
https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-software
The 4th download link under the Windows section (422MB)
Realtek sometimes only work correctly, after the extra config software is loaded (including the port sensing, or 3D sound config).
https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-software
The 4th download link under the Windows section (422MB)
Realtek sometimes only work correctly, after the extra config software is loaded (including the port sensing, or 3D sound config).
ASKER
Thanks for the comments. I wasn't aware of the jack plug rings. Thanks for that David. I will get a set like that to try the socket.
Thanks for your comments Kimputer. As I haven't tried the right headset, I don't know if they are both not working. Once I have a headset, I will try it. The drivers you kindly listed and mentioned are the ones I currently have installed. I tried the ones on the Acer Website, a couple of others and the one you listed. Still no good.
Thanks for your comments Kimputer. As I haven't tried the right headset, I don't know if they are both not working. Once I have a headset, I will try it. The drivers you kindly listed and mentioned are the ones I currently have installed. I tried the ones on the Acer Website, a couple of others and the one you listed. Still no good.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Sorry. forgot to mention, I had tried Ubuntu, and a Windows 10 PE boot USB with no luck.
Also found a headphone with a built-in microphone and it doesn't seem to work either. ( Still need to test it in another device to ensure it works!)
However, received USB microphone today and that works great, so I think that will be the way to go.
Before I wrap this up, however, has anybody fitted a new microphone to these Acer laptops and does anybody know where I could get one from if I do need to go down that route? ( UK Based )
Also found a headphone with a built-in microphone and it doesn't seem to work either. ( Still need to test it in another device to ensure it works!)
However, received USB microphone today and that works great, so I think that will be the way to go.
Before I wrap this up, however, has anybody fitted a new microphone to these Acer laptops and does anybody know where I could get one from if I do need to go down that route? ( UK Based )
As far as the headphone/mic jack you can get splitters for £6 on Amazon (search for deleycon y)
ASKER
Going for USB mic so all is good.
Testing via Ubuntu was the best way to decide if it was a software or hardware problem.
Many thank for all your help
Testing via Ubuntu was the best way to decide if it was a software or hardware problem.
Many thank for all your help
so the mic was bad after all
ASKER
With the testing I did - ie the internal mic didn't work in Ubuntu or Windows but the USB mic worked in both - I came to the conclusion that the internals must be faulty in some way.
The only real way to find out would be to replace the hardware but I'm not going to bother as the USB Mic serves the purpose.
Thanks again everyone for your help.
The only real way to find out would be to replace the hardware but I'm not going to bother as the USB Mic serves the purpose.
Thanks again everyone for your help.
tip Left audio
ring1 Right audio
ring 2 Ground
sleeve Microphone