Acer Aspire V3 Microphone doesn't work

Markieboy1
Markieboy1 used Ask the Experts™
on
I have an Acer Aspire laptop V3-331-P2KQ ( Model no MS2392 ), and the internal microphone doesn’t work.

I have tried all the usual software things – uninstall, different drivers, change settings etc. – but nothing seems to cure it. All looks good in Windows, but it can’t hear me.

I have attempted to use the jack socket with a headset I have. The laptop has one of these single socket jobs for both headphones and mic. I currently only have a headset with separate jack plugs but tried the microphone jack in, and that doesn’t work. Unsure, therefore, if it is because it doesn’t like my microphone – it works in another computer with individual sockets - or the problem isn’t just the internal mic.

I tried a Bluetooth headset, and that worked OK. (I have also ordered a cheap USB Mic to try)

I am therefore thinking hardware, but my concern is that – potentially – the jack socket doesn’t work either. If the internal mic is faulty, could that affect a jack socket?

Any further thoughts or ideas would be appreciated.
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Top Expert 2016

Commented:
you need a headset that has 2 rings on the plug
tip               Left audio
ring1      Right audio      
ring 2      Ground      
sleeve     Microphone

  2019-12-12_14-13-45.jpg

Commented:
Since it's both the internal mic, and one you connect through the jack, I think you still don't have the correct drivers (the Acer website has older drivers). Try this instead:

https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-software

The 4th download link under the Windows section (422MB)

Realtek sometimes only work correctly, after the extra config software is loaded (including the port sensing, or 3D sound config).
Markieboy1Owner

Author

Commented:
Thanks for the comments. I wasn't aware of the jack plug rings. Thanks for that David. I will get a set like that to try the socket.

Thanks for your comments Kimputer. As I haven't tried the right headset, I don't know if they are both not working. Once I have a headset, I will try it.  The drivers you kindly listed and mentioned are the ones I currently have installed. I tried the ones on the Acer Website, a couple of others and the one you listed. Still no good.
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Top Expert 2013
Commented:
to be sure the mic is ok, you can test it with another OS, like ubuntu
Markieboy1Owner

Author

Commented:
Sorry. forgot to mention, I had tried Ubuntu, and a Windows 10 PE boot USB with no luck.
Also found a headphone with a built-in microphone and it doesn't seem to work either. ( Still need to test it in another device to ensure it works!)
However, received USB microphone today and that works great, so I think that will be the way to go.
Before I wrap this up, however, has anybody fitted a new microphone to these Acer laptops and does anybody know where I could get one from if I do need to go down that route? ( UK Based )
Top Expert 2014

Commented:
As far as the headphone/mic jack you can get splitters for £6 on Amazon (search for deleycon y)
Markieboy1Owner

Author

Commented:
Going for USB mic so all is good.

Testing via Ubuntu was the best way to decide if it was a software or hardware problem.

Many thank for all your help
Top Expert 2013

Commented:
so the mic was bad  after all
Markieboy1Owner

Author

Commented:
With the testing I did - ie the internal mic didn't work in Ubuntu or Windows but the USB mic worked in both - I came to the conclusion that the internals must be faulty in some way.

The only real way to find out would be to replace the hardware but I'm not going to bother as the USB Mic serves the purpose.

Thanks again everyone for your help.

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