troubleshooting Question

Outlook displays *some* messages (a few) with blank bodies.

Avatar of hypercube
hypercubeFlag for United States of America asked on
Microsoft OfficeMicrosoft 365Outlook
6 Comments1 Solution53 ViewsLast Modified:
We have a workstation that is receiving *some* emails and is displaying nothing in the body of those emails.
It's using Microsoft Office 365 Outlook.

The email service is hosted by our ISP.  The full text shows up in their webmail interface should we choose to go there.

I can forward "blank" messages from this workstation to *me* and the text shows up.  This suggests that the text is available on the errant workstation.
Yet, if I reply with those messages BACK, the body in my email is blank at the workstation in question.

I have repaired Office.
I have checked formats.
Since this is only for certain messages, I'm stumped!!

We recently transitioned to a Domain network from peer-to-peer and the user has reported that's when this started happening.  I think we've agreed that this is a coincidence but I mention it only for completeness here.
ASKER CERTIFIED SOLUTION
Qlemo
"Batchelor", Developer and EE Topic Advisor

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Top Expert 2015

The Distinguished Expert awards are presented to the top veteran and rookie experts to earn the most points in the top 50 topics.

Join our community to see this answer!
Unlock 1 Answer and 6 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros