troubleshooting Question

keyboard does not work on new Dell Inspiron 5000 laptop

Avatar of mkramer777
mkramer777Flag for United States of America asked on
Windows 10DellWindows OS
6 Comments1 Solution74 ViewsLast Modified:
I have a Dell Inspiron 5000.  Windows 10 Pro.  I had setup 3 identical computers of this model and all went fine.  I turned on this one for the first time and the keyboard will not work.  I restored to factory settings and still the keyboard does not work.  Other than sending it back, does anyone have an idea what might be wrong?  This happened right out of the box, nothng loaded and i do not have an external mouse plugged in.
ASKER CERTIFIED SOLUTION
noxcho
IT Product Manager

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Top Expert 2009

The Distinguished Expert awards are presented to the top veteran and rookie experts to earn the most points in the top 50 topics.

Join our community to see this answer!
Unlock 1 Answer and 6 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros