WINUP failure KB4530684

what error does it show?  
anything in event viewer?

Hi,

read up here maybe it helps you in the right direction.

Cheers

Thank you both.  The error is consistent - 0x80073701 - Device missing important security and quality updates, as I recall.   As memory serves, the Event log showed TONS of errors and warnings; something like Windows Hello will not be launched and some business related requirement.  SW Protection Service Hung, Computer lost lease to IP address on network card and a number of other problems yet to be confirmed.  

I'm not there, but hope to return to it the latter part of this week.  I'll check out the link provided then.

are these upgraded pc's from win7 ?
if that is so - i suggest to backup and do a freh install

Hi,

maybe your Windows is broken at some point. Try the following:

Run the DISM Tool.  It will scan for corruption and attemps to repair any issues.

dism /Online /Cleanup-Image /ScanHealth

Select allOpen in new window

Run SFC to scan all protected system files, and replace corrupted files if found.

sfc /scannow

Select allOpen in new window

Then try and update again

Cheers

Was upgraded long ago and has complex, needed old science related apps used and no longer out there. compatibility mode if I recall correctly. System was recovered numerous times, worked fine for his needs.

More when I can check DISM and sfc later this week.

>>  System was recovered numerous times,   <<  what do you mean Asta?

I’ve had someone send me a few things that may be helpful. The failures began quite a while back it was KB4524147 that for us had the 0X80073701 error message. Every other one since failed.
It looks like the problems began in July.
Checking SFC scan now found corruption that it was able to repair.
DISM efforts fail consistently and although the copies are not great here are a couple of samples that may be helpful.
The DISM log showed the same error messages from July on.

I plan to see that system and do more work this weekend

try resetting windows update as shown here :  https://ugetfix.com/ask/how-to-fix-windows-10-update-error-code-0x80073701/

This sounds right on and aligns to what the voluminous log shows and the problems it results in right on spot. Thanks,  nobus et al.  I look forward to returning with good news this weekend.

i hope for good news, Asta

At elevated command prompt and stuck on ACCESS DENIED when trying this.
ren C:\\Windows\\System32\\catroot2 Catroot2.old

Checking the System 32 folder there are two existing folders one is called CatRoot dated 10/10/2019 the other catroot2 dated 12/11/2019.

Sorry about that, when I use the correct latest and renamed it catroot3 when then starting services again, they automatically restarted. Looks like this weekend will be another stint. Not looking good. The Windows Update troubleshooter never finds problems but also shows that the Troubleshooter history shows it was never run.  Drat, it’s a mess. Retrying to check Windows update after all the steps taken, in red same old ‘Your device is missing important security and quality fixes’.

ah - ok then still waiting..

Feature updates version 1909 100% downloaded ... waiting if install fails again.  Thanks again. ‘:o)

Redownloaded and showed installation at 100% to again fail, same error. checked Troubleshooter again error occurred while troubleshooting
WindowsUpdateDiagnostic package path unknown error code 0x80070490 source Engine, Context Elevated.  Trying to again run sfc /scannow for further corruption.

Event viewer inaccessible with Admin credentials, will try other userid

The DISM log is huge, ok to delete?

The scanner routine failed windows resource protection found corrupt files but was unable to fix some of them telling us to go to the CBS log

problem reports show two hardware problems not reported in September, May be backup drive probs.

found a Windows.old folder dating back to July when many of the errors started.  More when I return to it. sigh.

>>  Windows.old folder  <<  that comes from updating from win 7 to win 10 - it should have been deleted; so something went wrong then.
as things are, i suggest backup and fresh install - so not loose more time

thank you. As I said earlier I’ll be back to that computer sometime this weekend. It’s going to be tough convincing him about a clean install;  he doesn’t want to lose any of his applications that are so key to his scientific work. sigh.  

listening further for any added insights.

you could try the "keep my files" option during install

Doing file history and backup.
prior OS was Vists

Sorry, nobus. He was so concerned about losing key apps etc that full backup was requested but failed at >9 GB of efforts.  More when I can.

ok waiting then ...

should I close and award now or wait until resolved?

no need for that - plse take your time

Stop by that PC as soon as I turned it on blue screen of death with a stop code 0X00002a ;   PC ran into trouble it will diagnose the problem and restart it went to 100% did not restart.  Resetting, keeping files. Will get back to that system tonight.

PC was reset, created another account as Administrator and found errors on two drives Windows fixed. had to reinstall some apps. Disabled 3/4 floppy in Bios and reconfigured the ASUS BIOS settings that all helped. So far so good.  I’d like to close this and award nobus, the last link was very helpful. Thanks so much.

Thank you nobus... all our systems are and have been ASUS based by choice.

Checking system this AM, rather than showing correct TIME, of 6:06 AM, shows 7:06 PM.  Corrected the time zone, turned off all automatic, manually corrected date and time then turned on sync.  Last time sync'd in 2005.  Strange stuff.  If more problems pop up, will start new Q.  The Administrative Event Log is FILLED with problems still.

Thank you again for all the professionalism and courtesy shown here.  Miles of smiles these tough times. ":0)  Asta

i ftime gets astray - i suggest to loook at the bios battery - should be 3 V

Thanks again. After manually correcting the time zone and rebooting, the time remains correct BUT  since the event log has tons of errors still and sfc /scannow found and fixed corruptions posted to the Windows CBS log, will need to do more especially when windows couldn’t find the log ... nor Windows in search. Mess merits new questions.

DeJa Vu; working on family member's system and similar problems.  In another Question I opened this morning.  Also ASUS and power problems Event id 41

which Q ?

Sorry,  here is the other item.  Hope to visit that system later today.  
https://www.experts-exchange.com/questions/29168193/ASUS-Motherboard-of-Windows-10-Pro-USB3-cause.html