WINUP failure KB4530684

Asta Cu
Asta Cu used Ask the Experts™
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Windows 10 Pro, consistent failures on Windows Update for KB4530684.  One of three systems, same basic config.  Only one consistently fails to complete.  Ran the WindowsUpdate Troubleshooter, and it finds no problems, LOL.  Alert in red stating it is a critical security update.

Any ideas?

Thanks a ton.

":0)  Asta
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Top Expert 2013

Commented:
what error does it show?  
anything in event viewer?
Hi,

read up here maybe it helps you in the right direction.

Cheers
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
Thank you both.  The error is consistent - 0x80073701 - Device missing important security and quality updates, as I recall.   As memory serves, the Event log showed TONS of errors and warnings; something like Windows Hello will not be launched and some business related requirement.  SW Protection Service Hung, Computer lost lease to IP address on network card and a number of other problems yet to be confirmed.  

I'm not there, but hope to return to it the latter part of this week.  I'll check out the link provided then.
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Top Expert 2013

Commented:
are these upgraded pc's from win7 ?
if that is so - i suggest to backup and do a freh install
Hi,

maybe your Windows is broken at some point. Try the following:

Run the DISM Tool.  It will scan for corruption and attemps to repair any issues.

dism /Online /Cleanup-Image /ScanHealth

Open in new window

Run SFC to scan all protected system files, and replace corrupted files if found.

sfc /scannow

Open in new window


Then try and update again

Cheers
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
Was upgraded long ago and has complex, needed old science related apps used and no longer out there. compatibility mode if I recall correctly. System was recovered numerous times, worked fine for his needs.

More when I can check DISM and sfc later this week.
Top Expert 2013

Commented:
>>  System was recovered numerous times,   <<  what do you mean Asta?
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
I’ve had someone send me a few things that may be helpful. The failures began quite a while back it was KB4524147 that for us had the 0X80073701 error message. Every other one since failed.
It looks like the problems began in July.
Checking SFC scan now found corruption that it was able to repair.
DISM efforts fail consistently and although the copies are not great here are a couple of samples that may be helpful.
The DISM log showed the same error messages from July on.

I plan to see that system and do more work this weekend
Top Expert 2013

Commented:
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
This sounds right on and aligns to what the voluminous log shows and the problems it results in right on spot. Thanks,  nobus et al.  I look forward to returning with good news this weekend.
Top Expert 2013

Commented:
i hope for good news, Asta
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
At elevated command prompt and stuck on ACCESS DENIED when trying this.
ren C:\\Windows\\System32\\catroot2 Catroot2.old
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
Checking the System 32 folder there are two existing folders one is called CatRoot dated 10/10/2019 the other catroot2 dated 12/11/2019.
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
Sorry about that, when I use the correct latest and renamed it catroot3 when then starting services again, they automatically restarted. Looks like this weekend will be another stint. Not looking good. The Windows Update troubleshooter never finds problems but also shows that the Troubleshooter history shows it was never run.  Drat, it’s a mess. Retrying to check Windows update after all the steps taken, in red same old ‘Your device is missing important security and quality fixes’.
Top Expert 2013

Commented:
ah - ok then still waiting..
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
Feature updates version 1909 100% downloaded ... waiting if install fails again.  Thanks again. ‘:o)
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
Redownloaded and showed installation at 100% to again fail, same error. checked Troubleshooter again error occurred while troubleshooting
WindowsUpdateDiagnostic package path unknown error code 0x80070490 source Engine, Context Elevated.  Trying to again run sfc /scannow for further corruption.
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
Event viewer inaccessible with Admin credentials, will try other userid
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
The DISM log is huge, ok to delete?
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
The scanner routine failed windows resource protection found corrupt files but was unable to fix some of them telling us to go to the CBS log
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
problem reports show two hardware problems not reported in September, May be backup drive probs.
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
found a Windows.old folder dating back to July when many of the errors started.  More when I return to it. sigh.
Top Expert 2013

Commented:
>>  Windows.old folder  <<  that comes from updating from win 7 to win 10 - it should have been deleted; so something went wrong then.
as things are, i suggest backup and fresh install - so not loose more time
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
thank you. As I said earlier I’ll be back to that computer sometime this weekend. It’s going to be tough convincing him about a clean install;  he doesn’t want to lose any of his applications that are so key to his scientific work. sigh.  

listening further for any added insights.
Top Expert 2013

Commented:
you could try the "keep my files" option during install
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
Doing file history and backup.
prior OS was Vists
Top Expert 2013
Commented:
i take it you don't understand me Asta, therefore a guide  here :  https://www.techrepublic.com/article/reset-your-windows-10-system-with-the-keep-my-files-option/
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
Sorry, nobus. He was so concerned about losing key apps etc that full backup was requested but failed at >9 GB of efforts.  More when I can.
Top Expert 2013

Commented:
ok waiting then ...
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
should I close and award now or wait until resolved?
Top Expert 2013

Commented:
no need for that - plse take your time
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
Stop by that PC as soon as I turned it on blue screen of death with a stop code 0X00002a ;   PC ran into trouble it will diagnose the problem and restart it went to 100% did not restart.  Resetting, keeping files. Will get back to that system tonight.
Top Expert 2013
Commented:
Asta, i guess that you mean code 0021a, NOT 002a
if so, look here : https://computergarage.org/bsod-0xc000021a-windows-10.html
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
PC was reset, created another account as Administrator and found errors on two drives Windows fixed. had to reinstall some apps. Disabled 3/4 floppy in Bios and reconfigured the ASUS BIOS settings that all helped. So far so good.  I’d like to close this and award nobus, the last link was very helpful. Thanks so much.
Top Expert 2013
Commented:
Asta, whenever the pc is Asus based, please tell me - i also work a lot with Asus
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
Thank you nobus... all our systems are and have been ASUS based by choice.
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
Checking system this AM, rather than showing correct TIME, of 6:06 AM, shows 7:06 PM.  Corrected the time zone, turned off all automatic, manually corrected date and time then turned on sync.  Last time sync'd in 2005.  Strange stuff.  If more problems pop up, will start new Q.  The Administrative Event Log is FILLED with problems still.

Thank you again for all the professionalism and courtesy shown here.  Miles of smiles these tough times. ":0)  Asta
Top Expert 2013

Commented:
i ftime gets astray - i suggest to loook at the bios battery - should be 3 V
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
Thanks again. After manually correcting the time zone and rebooting, the time remains correct BUT  since the event log has tons of errors still and sfc /scannow found and fixed corruptions posted to the Windows CBS log, will need to do more especially when windows couldn’t find the log ... nor Windows in search. Mess merits new questions.
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
DeJa Vu; working on family member's system and similar problems.  In another Question I opened this morning.  Also ASUS and power problems Event id 41
Top Expert 2013

Commented:
which Q ?
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
Sorry,  here is the other item.  Hope to visit that system later today.  
https://www.experts-exchange.com/questions/29168193/ASUS-Motherboard-of-Windows-10-Pro-USB3-cause.html

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