troubleshooting Question

Upgrading from Windows 7 to Windows 10 - don't have user's Microsoft portal password

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K AFlag for United States of America asked on
Windows 10Windows OSWindows 7
7 Comments1 Solution65 ViewsLast Modified:
Need to do an in-place upgrade from Windows 7 Pro to Windows 10 Pro.  Have procured and assigned a Microsoft 365 Business license (which includes Office and the upgrade to Windows 10).  At the machine, have tried to login to the Microsoft portal to download the Windows 10 using her credentials, but her password has changed from what we have on file.

Can we login to the portal as our administrator account and download the Windows 10 on her behalf (since we don't have her password)?

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