Outlook sending emails into spam folder

Deerek11
Deerek11 used Ask the Experts™
on
Hello, is there any new updates or anything going on, I got two separate customers that are G Suite customers that use Outlook 2010 / 2019 and I am getting a few users that are saying they are starting to get normal emails going into their spam folder. Some of the emails are from users organization and in their contact list but something is starting to send more emails into the spam folder, I am wondering has Outlook done some sort of update or is something else going on or by chance more than one customer is experiencing the same problem?
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Commented:
Could be the outlook settings changed.

Please use this link to verify the following options:
Mark a certain email as Not Spam/Junk
Add a sender to the Safe Senders List
Check mailing rules
Create a rule that will bypass the Junk mail filter

https://windowsreport.com/outlook-sending-emails-junk-spam-folder/
https://support.office.com/en-us/article/overview-of-the-junk-email-filter-5ae3ea8e-cf41-4fa0-b02a-3b96e21de089

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