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Windows 10 frequent issues with updates stuck at 0% downloading - update troubleshooter is useless

davebo4503
davebo4503 used Ask the Experts™
on
Windows 10 Pro frequently shows downloading - -0% on Windows Defender updates and Security Intelligence updates for Defender.
This happens on many different computers in different businesses, and on different builds.
Does anyone know what causes and how to fix?  Stops all other updates from working.
The troubleshooter for updates is useless.
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Kesavan JeganarayananIT Consultant
Commented:
Go to the https://support.microsoft.com/en-us/help/3159635/windows-10-update-assistant
and run the assistant,

If fails, during the process, there is option to create ISO file, download it and using ISO2disk burn it to USB drive (8GB)

Use this drive to update W10. Each PC takes 30-40 mins to complete.
Distinguished Expert 2017

Commented:
Check the settings and whether you limit updates to avoid impacting your use?
Top Expert 2013

Commented:
maybe a GPO rule in place?
Distinguished Expert 2018

Commented:
During the past two years, I have seen this behavior maybe once or twice.
I would reset the local update cache and see if that helps:
net stop wuauserv & rd c:\Windows\SoftwareDistribution /s /q & net start wuauserv

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Sr. System Administrator
Commented:
Download Windows update assistant tool from here https://www.microsoft.com/en-in/software-download/windows10
and install to run the update.

Author

Commented:
This installed the most recent November build and seemed to work - hope this is a permanent fix - thank you!