Office 2019 Desktop and O365 Exchange melding

snoopaloop
snoopaloop used Ask the Experts™
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Someone purchased their desktop office suite with their computer.  Somehow you can activate the software license using the Microsoft account that was setup during the first steps of Windows 10 out of the box experience.  www.office.com offers the ability to download and reuse that key if you have your Windows credentials for future use...  ie a replacement computer.

Is there a graceful upgrade route to office 365 Exchange service from www.office.com or do I simply create a new account from the Microsoft hosted Exchange plans that I select on the office 365 Essentials buy now options.  PS Did they change their pricing here?  I see a $4mo Exchange mailbox vs $8mo  plan.
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Scott FellDeveloper & EE Moderator
Fellow 2018
Most Valuable Expert 2013

Commented:
As far as price goes, there are different rates for many options https://products.office.com/en-us/compare-all-microsoft-office-products?&activetab=tab:primaryr2 and not all options are on the site.

If you are going to get office365 for everybody in the office and somebody has a new computer that came with the trial the best thing to do from my own experience is to uninstall that version off office and install the version by going to office.com and logging in as one of the user accounts in your group.  Having multiple versions can cause issues.   Also if you have any legacy programs that interact with outlook, I found they may require the 32 bit version.  You will have to select that specifically when you download and install otherwise the default will be 64 bit.

Author

Commented:
nah, she purchased 2019.  she owns the desktop version.  is there a upgrade route that takes her www.office.com she logs into now and upgrade to office 365 Exchange services?

or am I simply creating a new office 365 account when selecting the Office 365 Essentials plan?

it just seems MS should have an easy upgrade path of O365 without creating a new account.
Scott FellDeveloper & EE Moderator
Fellow 2018
Most Valuable Expert 2013

Commented:
I have been through this.  Delete the version that came with the machine and install from your logged in office.com account. When you uninstall office, any settings or special templates should stay intact. If you were to call for support, this is the advice you would get.

If you want to keep the version installed, then you should purchase that version. I know it sounds counter intuitive, but that is the best route.

Author

Commented:
I appreciate that but I’m more concerned about adding exchange subscription services.  is it possible to add exchange subscription services through her account she created and is in use at www.office.com?  office.com is where the office 2019 desk software was purchased.   it is not a subscription
IT Manager
Top Expert 2010
Commented:
Yes. But not just Exchange Online and there is no upgrade path.

If your country is available for Office subscription, you can subscribe for Office for Business Essentials which includes Exchange Online, OneDrive, Sharepoint and Teams.

Office for Business Essential
Scott FellDeveloper & EE Moderator
Fellow 2018
Most Valuable Expert 2013
Commented:
Yes, but it is not really an upgrade if all you are doing is buying exchange.  

office.com  -> products -> plans and pricing  [under business column] and you end up at https://products.office.com/en-us/compare-all-microsoft-office-products?&activetab=tab:primaryr2

Note the Office 365 Business Essentials plan for $5 which includes exchange.  This would have nothing to do with any software on  your computer.  What I was referring to is if you selected the "Office 365 Business Premium" or other business plans such as enterprise https://www.microsoft.com/en-us/microsoft-365/business/compare-more-office-365-for-business-plans

Author

Commented:
ok,  Now we are getting somewhere.  It just seems to me that their would be SSO solution for saying... "Hooray, you downloaded and activated this desktop solution.  Want to pair it up with monthly Exchange services??  Click here and subscribe now!"  Instead, there's no path.  You need to create another MS account for Small Business O365 Essentials
Scott FellDeveloper & EE Moderator
Fellow 2018
Most Valuable Expert 2013

Commented:
Microsoft is confusing at times.  What you do need to watch out for when singing up is they allow you to use the same sign up/in email for personal and business accounts. You can end up with office365 for personal and office365 for business yet using the same products.  At some point when signing in you are presented with a choice for personal or business and it is easy to miss this and forget which you used.

Anyway, you said, "activated this desktop solution".  Which solution did you download and purchase?  I have seen this done before.  You purchase the home version https://products.office.com/en-us/compare-all-microsoft-office-products?&rtc=1&activetab=tab%3aprimaryr1 where you get 5 copies for $99. Instead of distributing to your 5 devices, the licenses are put on 5 different users computers.  Either way, this isa  personal product. Exchange is a business product. This is where it will get confusing. What should have happened is to just purchase the business premium version.  You may have saved money by mixing the personal license with just the $5 Office 365 Business Essentials plan for exchange, but the office365 accounts will need to be managed separately.

Author

Commented:
she purchased a Dell Latitude from Dell along with option to add the Office suite.  I assume it’s the business suite since it was purchased w a business computer.   maybe I can verify on www.office.com under the products section or whatever
Scott FellDeveloper & EE Moderator
Fellow 2018
Most Valuable Expert 2013

Commented:
that was probably a free trial. If it is then uninstall it then reinstall from office.com login. If it is purchased license, see if you can change it at dell or Microsoft.

Author

Commented:
I confirmed she purchased the office suite from Dell.

Author

Commented:
thanks

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