Veeam Backups Stopped after Power Outage

Christopher Hippensteel
Christopher Hippensteel used Ask the Experts™
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After a power outage and my ESXI Host had a hard shutdown when I was able to bring everything back up my Veeam Backups are no longer running and I am getting the following error.

Current vSphere license or ESXi version prohibits execution of the requested operation.
Error: Current vSphere license or ESXi version prohibits execution of the requested operation.
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Top Expert 2016

Commented:
Check your ESXI licensing. Veeam requires a paid version of Esxi or VMWARE blocks API's that Veeam needs to backup
Christopher HippensteelNetwork/ Systems Administrator

Author

Commented:
Thanks, already did that nothing has changed with my Licensing and it is a valid paid version. This worked completely fine until my power outage.
Christopher HippensteelNetwork/ Systems Administrator

Author

Commented:
Version I have is a paid version of VMWare vCenter Server 6 Essentials- Veeam version is Backup and Replication 9.5
Top Expert 2016

Commented:
Veeam support is pretty good.. try giving them a shot.
Christopher HippensteelNetwork/ Systems Administrator

Author

Commented:
Thanks, my support has expired with them, I will try again but last time was unable to get thru.
Top Expert 2016

Commented:
so you're using the community edition now are you?
Christopher HippensteelNetwork/ Systems Administrator

Author

Commented:
No, I have the Enterprise Plus Edition of the Backup and Replication for Veeam.
P VStorage & Virtualization  Consultant

Commented:
Hi

just to know are you able to re-scan all Esxis from Veeam console.. or try to remove and add vCenter again...
Christopher HippensteelNetwork/ Systems Administrator

Author

Commented:
PV, A rescan did not work, I am hesitant to remove and reinstall vCenter... I would like that to be a last resort thing, I am not sure how that will affect my environment.
MASEE Solution Guide - Technical Dept Head
Most Valuable Expert 2017

Commented:
Hi Christopher,
For testing can you remove guest indexing and run the backup?
Christopher HippensteelNetwork/ Systems Administrator

Author

Commented:
Mas, I am not exactly sure what you mean by remove the guest indexing?, If this is the Guest Processing section I do not have anything selected in there.
2019-12-19-07_40_16-Window.png
Mr Tortu(r)eSystem Engineer

Commented:
Hi,

you could try, as a test, adding again the vcenter with its IP address

I do that sometimes for ESX hosts :
if you temporary loose your vcenter, and want to backup or replicate connecting directly veeam to an ESX host, without modifying your veeam configuration
ESX host is still in veeam inventory with his name, under vcenter
you can add it again with its ip address, for Veeam it is another object

See if it works
It may help understand what is happeing here, without removing vcenter from veeam
Mr Tortu(r)eSystem Engineer

Commented:
still classic questions :
- is your vsphere license actually correctly set on all your ESX ?
- is your vCSA fine and running ?
P VStorage & Virtualization  Consultant

Commented:
Hi christopher..

Veeam backup will take backup through vcenter . As you are not able to re-scan then might be there is any change in ip setting of veeam server  or the user  account  with which you are trying to rescan..

can you pls  check network setting and the user account permission  or you another admin account

No need to re-install vcenter as the vcenter is working fine .
Christopher HippensteelNetwork/ Systems Administrator

Author

Commented:
I was able to re-scan with out any issues, now of the IP's have changed and I confirmed that all the permissions are correct.
P VStorage & Virtualization  Consultant

Commented:
Ok  Did you test the backup now...
Christopher HippensteelNetwork/ Systems Administrator

Author

Commented:
Yes, it still does not work. At the moment I am reinstalling Veeam Backup and Replication to see if that can kick them off again.
P VStorage & Virtualization  Consultant

Commented:
can you pls share the screenshot..
Christopher HippensteelNetwork/ Systems Administrator

Author

Commented:
What screenshot are you asking for? Right now I am in the middle of reinstalling Veeam but I will provide if it still does not work after that.
Christopher HippensteelNetwork/ Systems Administrator

Author

Commented:
installed the latest version of veeam I am still getting the same error
2019-12-19-13_48_02-Window.png
P VStorage & Virtualization  Consultant

Commented:
can you plsease share a screenshot for veeam licensing.. and vmware..
Mr Tortu(r)eSystem Engineer

Commented:
what about license use in Veeam? general settings / license / sockets / manage or something like that
Mr Tortu(r)eSystem Engineer

Commented:
what about other logs please ?
at least selecting the VM in stats from your last screenshot
or in C:\ProgramData\Veeam\Backup\backup_job_name
Christopher HippensteelNetwork/ Systems Administrator

Author

Commented:
Just an update I have a veeam sales rep calling me s o I can hopefully fix my support contract.
P VStorage & Virtualization  Consultant

Commented:
Gud  to hear that... hoping your problem will get resolve as soon as possible
Christopher HippensteelNetwork/ Systems Administrator

Author

Commented:
Haven't gotten support from veeam yet, attached is screen shots of the licensing.
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P VStorage & Virtualization  Consultant

Commented:
can you please let me know you veeam backup version, is the update 4b applied..?
Christopher HippensteelNetwork/ Systems Administrator

Author

Commented:
PV, The version is 9.5.4.2866
2019-12-25-08_12_04-Window.png
P VStorage & Virtualization  Consultant

Commented:
is this VM is created in seperated job..? if yes can you pls show screenshot of job
Christopher HippensteelNetwork/ Systems Administrator

Author

Commented:
So, this VM runs in its own job, I have other jobs that have multiple VM's as well and those also do not work. The only backup that is working is my Offsite backup to a cloud repository with my 3rd party data center backing up my Core Productions servers (But not everything)
exch_job.png
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Before-and-after_PW-Outage.png
Christopher HippensteelNetwork/ Systems Administrator

Author

Commented:
Just an update, Still having this issue, trying to get VMWare to look now, was escalated with in Veeam as well and waiting for them.
Network/ Systems Administrator
Commented:
Worked with VMWare and there was some kind of an issue with the licence they gave me a new one and everything is now working. Thank you everyone for the help!
MASEE Solution Guide - Technical Dept Head
Most Valuable Expert 2017

Commented:
Glad to know you sorted out and thanks for sharing the resolution.
:))

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