Windows Update 1903 question

Patrick Flannery
Patrick Flannery used Ask the Experts™
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Dell 7460 Optiplex running Windows Update 1903 - stuck on Snap452.png 100%. I've tried restarting, but it ends up in the same place each time. Any thing I should be looking for? We've upgraded a number of other systems without a problem.
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Jackie Man IT Manager
Top Expert 2010

Commented:
What do you mean by ends up in the same place each time?

Can you logon to the computer?
Robert RComputer Service Technician

Commented:
he is mostlikely referring that the install process seems to proceed where it left off. It is possible that it is hung up somewhere. Usually when they upgrade the OS to a higher number it creates a restore point.  The best thing to do is go back to the restore point, this will delete the changes this update has created. Once the system has gone back to the restore point. Try to install the update again.
Top Expert 2013

Commented:
what system model is this?  ram - cpu, disk?
on a HDD it may be so slow it takes hours

...and disconnect all external devices also !
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Director of Technology
Commented:
Solution? Waiting. Update completed in >3 hours. No obvious cause - looking into log files for clues.
Robert RComputer Service Technician

Commented:
If the computer is running slow in general, it could be a sign of a failing hard drive, due to delayed sectors. Ask the user if it takes a long time to boot up in the morning, Or ask if the computer seems slower.
Top Expert 2013

Commented:
is that not what i suggested just above your post Patrick??

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