We help IT Professionals succeed at work.
Get Started

Connect Outlook 2019 to Exchange 2013 remotely

Last Modified: 2019-12-23
We run an exchange server on-premise in New Zealand. We have a branch office in the USA. For years I have used ActiveSync to connect their Outlook to our Exchange remotely (using TeamViewer for the initial setup). Now we have a new user in the USA and their PC uses Outlook 2019. I cannot make this connect to Exchange. I know that Outlook 2019 doesn't use ActiveSync anymore but nothing else I try can make it connect either. I have checked the Auto Discover using the Microsoft Remote Connectivity Analyser and it seems to be functioning ok.
What else should I be trying? Can I buy a license for Outlook 2016 or earlier? Is there a registry setting I can change for Outlook 2019 to make the ActiveSync work?
Watch Question
IT Manager
This problem has been solved!
Unlock 1 Answer and 5 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE