collaboration in SharePoint

al4629740
al4629740 used Ask the Experts™
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Is it possible to collaborate on one file in SharePoint.  The problem is that when we have several users editing the same file it seems to create a second copy. Is there something we are doing wrong? Is there a file permission issue? Any advice would be appreciated.
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Jamie McAllisterCloud Expert
Most Valuable Expert 2013
Top Expert 2014

Commented:
It's possible to co-edit Office files in all modern versions of SharePoint - online or on-premises (where Office Online Servers are installed).

Excel is an outlier as it can only be co-edited in the browser, not in the desktop client.

What version of SharePoint are you using? What sort of file is it?

Author

Commented:
Its Office 365.  So SharePoint Online.

So your saying that the modification can only take place online and the users need to make sure they are accessing the document via the browser and not the desktop app?
Jamie McAllisterCloud Expert
Most Valuable Expert 2013
Top Expert 2014

Commented:
For Excel that is the case. If anyone edits using the Desktop app they lock the file.

Users are then prompted to save a copy, and that might explain your duplicate files.

Author

Commented:
so this is not the case in Word?  if so is this a glitch Microsoft is working on?
Cloud Expert
Most Valuable Expert 2013
Top Expert 2014
Commented:
It is not the case in Word, just Excel. This is all by design. Basically Excel is too complicated to guarantee syncing in real time for complex worksheets.

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