Issue with users O365 Default email account

vmich
vmich used Ask the Experts™
on
Hello,
I have a user in O365 that worked for a company that we acquired.
Now his primary email address should be abcd.com from our company.
Now he does have 2 other email addresses associated with him, 1234.com which is his old company we acquired and bbbb.com
For some reason somebody setup O365 for him with all 3 of these emails listed as separate accounts and they each have their  email address set as smtp, which would make each one of them be a default correct?
So , I need to have our email domain abcd.com as his primary and then just add the other two emails for him so that if anyone still sends emails to those other domains, he will still get them.

Each of the other 2 email accounts  do have emails in them. So how do I set this up so he has our domain as his default and the other 2 there but not as smtp or default email addresses without him losing any of the emails in the other two accounts?
Thanks
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Scott FellDeveloper & EE Moderator
Fellow 2018
Most Valuable Expert 2013

Commented:
Wouldn't it be easier to add those domains to your account as an alias?  Then any email that goes to userx@olddomain.com will be routed to userx@yourdomain.com.

Author

Commented:
Yes that is what I thought but as I said right now all 3 accounts are setup in O365 and they each are set as smtp. So how would I just allow the one account to be the default and then add the other 2 accounts to it since all three are listed as separate accounts in O365?

Author

Commented:
Also another note that all 3 accounts do show up in outlook but the user cant see any of their emails from the other two older accounts.
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Kesavan JeganarayananIT Consultant

Commented:
Is the users computer connected to domain and user has his own domain account with email credentials?

Go to control panel - Mail - Create new Profile,
open outlook. Most email apps like Outlook are able to automatically configure email server settings.

Once you have your company email configured,
add the users other 2 email account one by one.


-----
Find your Exchange mailbox server settings or other email accounts:

Sign in to your account using Outlook Web App.
In Outlook Web App, on the toolbar, select Settings Settings icon > Mail > POP and IMAP.
The POP3, IMAP4, and SMTP server name and other settings you may need to enter are listed on the POP and IMAP settings page.

Author

Commented:
I forgot to mention that the user does not have the mail icon showing I think because he is using a terminal server session or should he have it?
Because the icon is not showing it shows but it is not the ion for mail, just a icon that looks like a piece of paper.

Author

Commented:
So I just found out some more information regarding what needs to be done for this user...
We need to have both email domains,  abcd.com and his old domain, 1234.com to appear in his outlook as separate mailboxes, then the third email bbbb.com, he just needs to see the emails from that email account not appear in outlook as a separate mailbox.

So as I said, the 3 email domains are setup for the user now so how can I get this accomplished for him?
Scott FellDeveloper & EE Moderator
Fellow 2018
Most Valuable Expert 2013

Commented:
There are multiple issues here and it can get confusing.  One is managing the O365 accounts and the other is managing outlook.

For outlook, it does not matter which account any of the emails are in. If they are office365 accounts, adding the account to outlook should work automatically. You will just add abcd.com and 1234.com as separate accounts in outlook.  For bbbb.com to just view emails in eihter abcd or 1234, you just need to add bbb to the office365 account that you use as a domain alias. If bbb is a separate o365 account now, you will save a little money too.

Author

Commented:
Scott,
Yes I agree it is a little confusing...
So all 3 of the email accounts are listed in O365 separate and all have smtp set as default. But we want abcd.com to be where his emails are sent from, meaning if he sends me an email, it should come from abcd.com. But have 1234.com to be as I said another inbox in his outlook and then just add bbbb.com to abcd.com
Does this make sense?
Just trying to get this setup correct for the user
Developer & EE Moderator
Fellow 2018
Most Valuable Expert 2013
Commented:
In outlook you just set abcd as the default account and that is where emails will be sent from unless he switches.

There are multiple things here. If like you said all three domains are now under the same umbrella, the first thing I would do is merge the office365 accounts for to one office365 account. Now it sounds like you only need to send from one of the accounts, that means the other two again can be domain aliases. That way all would receive email to userx@yourdomain.com no matter which alias domain it is sent through. However, you can't send from an alias so all mail will be sent through yourdomain.com.

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