What's Teammate QA/UAT (SaaS) for

sunhux
sunhux used Ask the Experts™
on
Our auditors subscribe to Teammate SaaS Prod in the cloud.
Teammate also offers a QA/UAT SaaS in the cloud.

Q1:
Under what circumstances would sites out there subscribe
to QA/UAT  Teammate SaaS?

Q2:
What's Teammate QA/UAT used for?   Is there any development
work for Teammate that needs to be done in UAT 1st before
being ported over to Prod Teammate?

Q3:
I've heard of our parent company's  audit dept uses on-prem
Teammate & have both QA/UAT plus Prod environments?
not convenient to ask the auditors, but curious what it's for
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Author

Commented:
For the case of SaaS, should there be upgrades, can
we safely say it's the SaaS vendor's responsibility to
test, take prior backup & do the upgrade?
Exec Consultant
Distinguished Expert 2018
Commented:
Not familiar with TeamMate but what I found is that it is a Windows-based Audit Management System, designed to bring efficiency and consistency to the entire audit/evaluation process.

At its core, TeamMate is an electronic project management system that facilitates the audit process from risk assessment to reporting. Since the TeamMate Suite was designed with the idea of flexibility, the system can be applied to many different types of assignments. The suite includes the following modules; TeamMate EWP (electronic working papers), TeamCentral, TeamRisk, TeamSchedule, TeamStore and TeamMate TEC). It also includes a TeamAdmin module for administrators, used to set user policies. With the modular structure of the Suite, users can decide which aspects of the suite to use.

Going back to the queries since we have a better understanding of TM (in short).

I don't think there is a real need for a UAT per se unless it is requested by the client for a look and feel due to customisation. Just seeing the suite that it offers, there various module to trial out and maybe that is also why UAT is asked for.

Probably good to find out if you are really interested. The production should be the focus and be holding the actual organisation data. I presume the production is the on premise.

Most of the time, user go for SaaS is for agility to move data in and out for analytic purpose and scalability  to extend the limited storage on premise to the cloud. There can be more reasons for such hybrid reason too such as backup but having to opt for SaaS also does means the attention is on the core audit field work and to relinquish the system management to the SaaS provider.

In short, SaaS provider have to handle the change management that include patch and backup of data. What remain is still user to have their data in control e.g. encryption keys even if data is sent to the SaaS for storage or use. Contractual clauses and SLA will be areas to look out for the responsibility by the provider. Need to read in details to discern what they would and need to cover.

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