HP 5500 Color Laserjet - error 51.2Y

porourke61
porourke61 used Ask the Experts™
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on HP 5500 Color Laserjet - error 51.2Y along with a grinding noise

Replaced laser scanner assembly - still received the 51.2Y error but no longer get the grinding noise

swapped the laser scanner assembly with the one below - still received the 51.2Y error and no grinding noise.

What else can I do to troubleshoot?

Thanks in advance for any direction
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Darrell PorterEnterprise Business Process Architect

Commented:
It could be the DC controller (C2037-69004) or you could have been silly and failed to pull the plastic toner tape out of the cartridge when it was replaced.
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Commented:
Thanks for your help.  I considered replacing the controller but checked the connectors(ribbon cable to controller was not secured properly)

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