MS Office on Chromebook

mcrmg
mcrmg used Ask the Experts™
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Hi,

My boss bought a Chromebook for his son and asked me to set it up. I thought it was going to be a breeze. But..........

I created a gmail account for his son and then installed Word (he bought a license yesterday.) When Word opens, I enter MS account info. As EEs can see, it shows OneDrive is connected, but on the top right corner still shows "sign in".

Once I click on top right "sign in" and enter email, I got this "cannot add another OneDrive account"

Any ideas? thanksAnnotation-2019-12-20-184441.pngDSC_0001.JPG
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is OneDrive app installed on Chromebook?

Author

Commented:
I have tried both (installed OneDrive or not), I am getting the same result. thanks
IT Consultant
Commented:
Use the same google account to register the Microsoft office. It could be two accounts associated with OneDrive/Office apps

Go to portal.office.com and confirm which account in associated with One drive.

Could you refer these links on how to install office on Chromebook

https://support.office.com/en-us/article/how-to-install-and-run-microsoft-office-on-a-chromebook-32f14a23-2c1a-4579-b973-d4b1d78561ad
https://www.trishtech.com/2015/07/reset-microsoft-office-apps-in-android/
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so you can't connect to OneDrive from your OneDrive app?

what happens when you click on OneDrive - Personal?

Author

Commented:
@Kesavan Jeganarayanan

Yes, I did use the same email for MS as well. I did check the portal, there is only one OneDrive acount



@Paul Sauvé

Yes, I can connect to OneDrive, but in Word (or Excel etc...) , on the top right corner, it shows "sign in", I am not sure why


thanks

Author

Commented:
thanks

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