We help IT Professionals succeed at work.

No Email Notifications for Shared File Edits in Onedrive

oaktrees
oaktrees asked
on
Using Onedrive email alerts for shared documents are turned on by default.
email notification in one drive is on by default for shared files
Shared doc with colleague.

Watched him open and edit it in Office365.

Got no email update.

What do you think is happening?
Comment
Watch Question

View Solution Only

Jackie Man IT Manager
Distinguished Expert 2019

Commented:
Does he save back the file in OneDrive which means overwrite of the shared file?
oaktrees

Author

Commented:
Hi Jackie,

Yes.  He did.  In fact, seems to auto-save.

We even did it twice.

I even added him in my live.com email Contacts as well.

What do you think is happening?

Thanks!

OT
Scott FellDeveloper & EE Moderator
Fellow 2018
Most Valuable Expert 2013

Commented:
Can you duplicate this with other users?

Gotta ask, did you check your spam folders?
oaktrees

Author

Commented:
Hi Scott,

You wrote:

CAN YOU DUPLICATE THIS WITH OTHER USERS?
Yes.  Same issue.

GOTTA ASK, DID YOU CHECK YOUR SPAM FOLDERS?
Yes.  Not there.

Thanks,

OT
Scott FellDeveloper & EE Moderator
Fellow 2018
Most Valuable Expert 2013

Commented:
Is this OneDrive for business or personal?
oaktrees

Author

Commented:
Dont recall if there is a setting for that.  We can do either.  

Also, to make the possibility that it would engage for us we even had the Onedrive account owner sign up for Office 365.
Developer & EE Moderator
Fellow 2018
Most Valuable Expert 2013
Commented:
If this is for an organization and you are using your yourdomain.com, then it is for business and it is easy to get things mixed up the way Microsoft works.  Log out of everything microsoft in the browser.  Log back in and when you log in and are given the option, make sure to choose business/school rather than personal.  For onedrive, log out and do the same. You can have multiple one drives business and personal. I suggest just using business if this is in fact a business account.  That alone can eliminate some issues.

Next, go to your admin panel and make sure alerts are turned on.
https://docs.microsoft.com/en-us/onedrive/turn-on-external-sharing-notifications
https://docs.microsoft.com/en-us/microsoft-365/compliance/create-activity-alerts

If it is business, you may just want to create a case in your admin panel. They will start a session with you where they can log in and do a screen share and help pin point the issue.

At this point, my three guesses are
1) Business and personal accounts are mixed up.
2) There is a setting in the admin panel for the business account.
3) The file is not actually syncing to the cloud.
oaktrees

Author

Commented:
Hi Scott,

BLESS you for this detailed info.  Just getting a chance to test it now.  Will upsdate soon.

Sincerely,

OT
oaktrees

Author

Commented:
Hi Scott,

All your links lead me to what was the issue: you need Office365 BUSINESS and...you need to put the files into Sharepoint.  They offer sharepoint free as part of the package.

Thanks for everything! :)))))))))))))))))