Not sure this question should be here, anywhere here goes,
I am trying to transfer a mobile phone number from one provider to another.. The provider in question is Lycamobile and I want to transfer my number from Tesco/48Months. I have to fill in a form online to do this. I am asked to seek a verification code which I successfully secure (numbers which are sent by a text) . I write the numbers in the space indicated on the form. I fill in all other details and click on ‘submit’. I get a message in red telling me to validate the verification code. I cannot see how I am supposed to do this. I’ve checked the ‘frequently asked questions’ but cannot find an answer. Can anyone help me on this.