troubleshooting Question

Unable to reset Windows 10 on HP Stream Notebook Model 11-y009TU

Avatar of LeighWardle
LeighWardleFlag for Australia asked on
Windows 10InstallationWindows OSPCLaptops Notebooks
4 Comments1 Solution91 ViewsLast Modified:
Hi Experts,

I am trying to reset Windows 10 without saving any files.

On my first attempt it hung at 87%.
Second attempt it hung at 1%.
The PC still boots Windows and prompts for one of the logins.

I have downloaded Windows 10 x64 (November 2019 edition) to a USB memory stick, thinking I would do a clean install.

But I am stymied trying to get to the BIOS or the Boot Menu - I have been trying pressing ESC many times to no avail.

Regards,
Leigh
ASKER CERTIFIED SOLUTION
LeighWardle

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