Unable to reset Windows 10 on HP Stream Notebook Model 11-y009TU

LeighWardle
LeighWardle used Ask the Experts™
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Hi Experts,

I am trying to reset Windows 10 without saving any files.

On my first attempt it hung at 87%.
Second attempt it hung at 1%.
The PC still boots Windows and prompts for one of the logins.

I have downloaded Windows 10 x64 (November 2019 edition) to a USB memory stick, thinking I would do a clean install.

But I am stymied trying to get to the BIOS or the Boot Menu - I have been trying pressing ESC many times to no avail.

Regards,
Leigh
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Commented:
Please hold off - third attempt has got a step further....
Top Expert 2013

Commented:
i would test ram and disk first there can be a problem with it - i use memtest86+ http://www.memtest.org/
in case you need driveres :  https://support.hp.com/au-en/drivers/selfservice/hp-stream-11-y000-laptop-pc/12499227/model/13402454
Thanks, Nobus, for your suggestions.

My third attempt went all the way.

Regards,
Leigh
Top Expert 2013

Commented:
i hope there's nothing wrrong trying to bite you in the  year to come...

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