ASUS Motherboard of Windows 10 Pro USB3 cause

Asta Cu
Asta Cu used Ask the Experts™
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Windows 10 Pro - recovered and ASUS MB P5N73 question
Plugged in USB3 Seagate Drive to run full backup and system crashed.  
Many problems in Event Viewer, many of which fixed.  Typical recurring error is Event ID 41, Critical power unexpectedly lost power.  Reconfigured BIOS to exclude LPT1 port etc. and do not see anything in the BIOS showing USB3 support, is that an issue?  
Checked the ASUS site for the Motherboard and I do have the most current Revision 0801.  Memory tests fine.  

Specifics are Pheonix AwardBIOS V.6.0 PG
Asus P5N73-AM-ACPI BIOS Revision 0801
Pentium "D" CPU 3.20 GHz 3.20 GB Memory
03/23/2010-MCP73V-P5N73-AM-00

Running rull McAfee Viruscan and things have improved some with more to do.
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Dimitris MaleasData recovery engineer

Commented:
Asta,
Do you have the same behaviour if you connect another external hdd ?
Dm
Top Expert 2016

Commented:
USB 3.0 allows more current than USB 2.0 which this motherboard has.
USB 2.0 provides power up to 500 mA whereas USB 3.0 caters up to 900 mA, resulting in an increase in total power delivery from 2.5 W to 4.5 W
If the drive is powered by the USB cable either plug it into a powered hub or even better get a pcie USB3.0 card that has a SATA power input and use this card (it will speed things up considerably)
Robert RComputer Service Technician

Commented:
It could be the usb 3.0 drive is drawing more power than what the system can handle causing the event ID 41.
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
Thank you both.  Prior to installing this 3TB external drive into the USB3 card, did minimal backups to other external USB2 drives without issues.  When the new drive was installed, installed it onto an extended USB3 cable into the USB3 card and it started the backup.  Wasn't there to monitor, but when I returned to the system, it was chaos.  Was running the old Windows 7 BACKUP application to do a full system backup and had a tough time recovering this system.  Was able to access the new USB drive to note that File History was there and completed.  I was not there for another day or two, but here are some of the problems cited in the event viewer:  Most often, Kernel Event 41 - CRITICAL, Lost power unexpectedly.  Also in the event view under Device Manager these items noted:
VIA HD Audio
VIA HD Audio1
MS Device Association Root Enumerator

Other Event Log items were
Event 507-ESSENT Faulty Hardware
Unexpected Service Trap

The STOP CODES that preceded many of these were fixed.

Left that system to do full Viruscan and hope to return to it and provide more feedback asap.

Thanks again.


In Device Manager, uninstalled the LPT1 port I disabled in the BIOS and uninstalled many potential culprits.
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
Robert R:  The power issue was my initial concern, but that's why I gave the specs of the Motherboard, assuming that would help clarify what power drain it can handle, or if it's a setting within the BIOS to change.
Top Expert 2016

Commented:
3TB external drive into the USB3 card

What USB3 card? the information you provided did not mention ANY USB3 card, the motherboard only has USB2 ports
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
I'm not there, working from memory and old scribbled notes so will need to get back on specifics on the installed card(s).  There are two different Windows Pro desktop systems, two different places both of which have ASUS Motherboards and similar power problems.
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
They plugged an USB3 extension cord into a USB2 slot.  my mistake.  Much to learn about USB 3 HUBS that will improve these power problems on this ASUS MB as well as another with similar power problems on their P5LD2. Welcoming Hub recommendation.
Top Expert 2013

Commented:
some basics :
usb 3 is backward compatible with USB 2
usb 2 speed = 480 MBits usb 3 speed = up to 5 Gb  = 625MByte/s =approx 10x usb 2 speed
as for power usb 2 delivers over the connector a 5 V line at MAX 0.5 A = 2.5 W ( which often is not enough for external drives
USb 3 delivers also 5 V but up to 2 A which normally is ample power for external drives

post the dmp file if one is present for more info
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
I hope to see them later today or early tomorrow.  When they did multiple reboots, and appeared improved they ran another full Viruscan and tried to change Windows settings after which the system abruptly rebooted with this message
Unexpected Kernel Mode Trap
Also stated problems with HELLO

Thank you.
Top Expert 2013

Commented:
>>  Unexpected Kernel Mode Trap  <<  that looks like a minidmp msg, so look for the dmp file
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
The only *.dmp file I find is 2014
Cleaned the internals, changed HDMI cable, ran sfc /scannow
No problems found there, but more to explore in the event log later today
Top Expert 2013

Commented:
is the system still set to make dmp files?
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
Not sure, nobus.   Settings are a mess.  How can I confirm?  Too many folks have modified everything imaginable on this system.
Top Expert 2013

Commented:
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
When taking above actions, advised system managed paging file inadequate to support, changed from 200 mg to 500 mb min and 800 mb max to see if that helps and system stuck on reboot with more 41 events.  Power suppoly is 600W

Created MEMORY.dmp file, but don't have permissions to open or share, or stop shsaring this file.  It's in the Windows directory and I have ADMIN access.  
gads WT...?
Top Expert 2013

Commented:
did you set it to make MINIdumps ?
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
I only created the Memory Dump vs. the minidumps.  Will try again.  Last effort resulted in reboot and BSOD.  Thank you for hanging in there with me.  I sure appreciate it.  Working on another system this morning with similar problems you helped with before which was an upgrade from W/7 to Vista to Win10 Pro.
Top Expert 2013

Commented:
look here how :  m
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
Did that except had the time to display item was checked.  Again immediately rebooted to bsod.  Tried logging in with second Administrator icon which deleted, changed password and booted to changed desktop followed by BSOD. The primary login icon no longer there, the only result found in the Windows directory on *.dmp query found only MEMORY.DMP file. At reboot memory check always ok. Wants BIOS Reset to default. long night.
Top Expert 2013

Commented:
>>   Again immediately rebooted to bsod.   <<  i assume the change was not saved then, so try again
anyway - how is your ext drive connected exactly now ?
you can Always run sfc or a repair:
http://www.tenforums.com/tutorials/2895-sfc-command-run-windows-10-a.html
http://www.tenforums.com/tutorials/7808-dism-repair-windows-10-image.html                               DISM
https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html       REPAIR
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
All external drives disconnected. Should BIOS be reset to default settings, where parallel port not used disabled and pnp Os is enabled?
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
sfc and DISM processes prior to last BSOD sequences were ok
But reset BIOS back to default, rebooted as Administrator in changed desktop, missing most apps.  Cmd as Administrator found corruption, repaired.  checked for CBS.log but log not found. changed Advanced settings to exactly your above image. More if or when minidmp found.
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
CBS log found in Windows Logs folder, but huge.  Today's items there are bootstrap.dat , windowsupdate txt file and PFRO text file.
The minidump from yesterday was found.
010120-37046-01.dmp
Top Expert 2013
Commented:
the minidump refers to a kernel trap also

this is an old mobo -  see there are no drivers for W10 available; but i take it there are no devices in error in device manager?
otherwise, my best advice should be now : backup everything, and do a fresh install
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
Should I get another Motherboard?  If so, which?  Another system you helped with has had similar ongoing problems with remaining unresolved issues.  Was also upgraded from Vista to Windows 10 Pro and is the ASUS P5LD2.  For both motherboards, checked ASUS site and the most current, updated BIOS exists for both.  Yet as I'm on that other system this morning, same issues as above.
Top Expert 2013

Commented:
well FYI i am running windows 10 on a P5G41-m and it runs fine, when it has 4 GB ram
the only way to test it, is put win10 on that -or another disk from fresh, and check if it has problems ( they may stem from the 3 upgrades - or more : XP, Vista; W7 and W10
you can get a hdd of 500 Gb for 20 $, or an 256 GB SSD for 30-40$
Asta CuTechnical consultant & graphic design
Top Expert 2004

Author

Commented:
Thanks 🙏
Giving up on  fixing and saving the old Apps
Will try clean install
Top Expert 2013

Commented:
Asta, i often do a fresh install; i know it takes time to reinstall everything - but then you're sure it should work

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