how to turn off bitlocker on a new Windows 10 machine

Dwight Baer
Dwight Baer used Ask the Experts™
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I want to back up my machine using Acronis.  But it says it can't back it up until I turn off Bitlocker.
When I go to Control Panel --> System and Security --> Bitlocker Drive Encryption, it says "BitLocker waiting for activation".  There is an icon to "Turn on BitLocker".  

Do I have to turn it on before I turn it off?
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Dwight BaerIT Support

Author

Commented:
When I click on "Turn on BitLocker", there does not seem to be an option to leave it turned off.  It insists on an answer to the question "How do you want to back up your recovery key?"
Distinguished Expert 2018

Commented:
If that's where you are at then bitlocker is not on.  There is nothing to turn off.
Dwight BaerIT Support

Author

Commented:
It's a new Lenovo ThinkPad E590
Kesavan JeganarayananIT Consultant

Commented:
If you need to use the Bitlocker, you need to save the bit locker key in safe place.
How do you want to back up your recovery key? - Must save in USB drive or other than the OS drive.

To turn off, right click the drive (C:) - Manager Bitlocker - Turn off Bitlocker.
(this option available only when you turn on the bitlocker and save the key)
Top Expert 2014

Commented:
I believe it is a bug with Acronis and it can't cope with "waiting for activation" because butlocker is neither on or off. "manage-bde c: -off" should fix it or you can activate bitlocker and turn it off.
Distinguished Expert 2018
Commented:
No, turning it off means to decrypt. What Acronis wants, is to suspend bitlocker. So turn it on and then right click the drive  -> manage bitlocker -> suspend protection.

By the way, it's really non-sense that Acronis' product even demands this as backup software should not even care and it is not good to suspend bitlocker at any time - a bad idea to have it suspended regularly for regular backups.
Dwight BaerIT Support

Author

Commented:
OK, thanks, it worked.  I turned it on, then turned it off.  Then I was able to back up my drive using Acronis.  (I've never actually managed BitLocker before.)

I was being leery and over-cautious.  A few months ago, I lost all my data on my D: drive as a result of decrypting my C: drive and ignoring the warning that the bitlocker key for my D: drive was located on my C: drive, and by decrypting the C: drive I would lose that recovery key for the D: drive.  Once bit, twice shy.  :)
Distinguished Expert 2018

Commented:
You should ask Acronis support why they think it's needed since Microsoft's own image backup does not need it nor does other imaging software like for example drive snapshot. They should revise this.

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