When opening any Office 365 application all I see is a white screen. Program is there as I can approximate where the X is and close the program. Tried repairing and uninstalling and reinstalling. No use.
I recently upgraded from WIN7 to WIN10 and had some display issues when opening Word documents. I was able to use Office for a few weeks but had random display issues with Office files (Word, Excel, etc.) Tried repairing and reinstalling -
Narrowed issue down to not being able to see images in the documents. Made a few changes in Display section in Word. Now all I get is a white screen. I see the menu bars at all.
Microsoft OfficeMicrosoft 365Microsoft Word
Last Comment
scater
8/22/2022 - Mon
scater
ASKER
When I open Word in SAFE mode it shows the same white screen. White screen is also being displayed by Visio 2016. I tried installing Office 365 and Office 2019 (after uninstalling - that is only having one version installed at a time) and got the same WHITE screen.
Robert Retzer
Try logging on with another user profile, to see if some how the user profile was corrupt. Otherwise I think you may need to back up the user's data and do a clean install.
scater
ASKER
Logging on with a different profile produced the same result. I think I'll try repairing the OS installation next. I'm beginning to think this is an OS issue that might have to do with the video drivers. If that doesn't work, I might try installing a new video card. Any thoughts ?
System is an i5, 16GB RAM with 1TB SSD. System ran for 2 years as WIN7 and recently upgraded to WIN10 (in-place upgrade). Office was not pre-installed under WIN7. Ran scans with ESET and Malware Bytes which came up clean.
System is 64GB.
Office 365 was already downloaded from office.com and I tried a clean install of office 2019.
Scott Fell
Well, it seems everything is in place.
I manage some office365 installs for clients and the support from MS is very good. I know you posted here for answers, but you are paying for support with your ms office365 subscription and I would use that. Log in to your admin panel and use the support link. They will do a screen share with you live to help diagnose the issue.
scater
ASKER
I’ll try calling MS on Monday to see if they have any idea. I’ve purchased a new video card Will install and see if that solves the issue