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Curtis LongFlag for United States of America

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Quickbooks 2019 Enterprise locks up while working with employee data

Using quickbooks 20019 enterprise.  If I go to the employees tab and try to update information there within about three transactions quickbooks will stop responding.  If we wait approx 3-5 minutes it will start responding again and work for 1-5 transactions.

We have

Verified data
Rebuilt data
and Condensed data to no avail.

Windows logs show SOME errors:

An unexpected error has occured in Intuit QuickBooks Enterprise Solutions 19.0: DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:src\connpool.cpp at line 1042 from function:DBMgr::DBConnPool::init

- An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions:

DQE execution failed. Could not retrieve COUNT(user name).

Any thoughts on how I could fix this??
Avatar of Sean Bravener
Sean Bravener

how are you storing the QB data?  is it on a network drive or stored locally?  I ask because based on the error, it is looking like a disk error.  if you have the ability, can you copy the data to a flash drive and try and access it from there?  or a network drive?
Avatar of arnold
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