troubleshooting Question

Quickbooks 2019 Enterprise locks up while working with employee data

Avatar of Curtis Long
Curtis LongFlag for United States of America asked on
QuickBooksWindows OS
2 Comments1 Solution151 ViewsLast Modified:
Using quickbooks 20019 enterprise.  If I go to the employees tab and try to update information there within about three transactions quickbooks will stop responding.  If we wait approx 3-5 minutes it will start responding again and work for 1-5 transactions.

We have

Verified data
Rebuilt data
and Condensed data to no avail.

Windows logs show SOME errors:

An unexpected error has occured in Intuit QuickBooks Enterprise Solutions 19.0: DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:src\connpool.cpp at line 1042 from function:DBMgr::DBConnPool::init

- An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions:

DQE execution failed. Could not retrieve COUNT(user name).

Any thoughts on how I could fix this??
ASKER CERTIFIED SOLUTION
Join our community to see this answer!
Unlock 1 Answer and 2 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 2 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros