We help IT Professionals succeed at work.
Get Started

Requesting help interpreting a blue screen event on a laptop

donpick
donpick asked
on
71 Views
Last Modified: 2020-02-14
The laptop is an HP 470 G3 with an i5 processor.  It has 8 gigs memory.  It has an ST500LM000-1EJ162-SSHD hard drive.  I have configured the laptop to produce mini dumps.  I have attached a mini dump.  The program WhoCrashed suggests the problem is due to a hardware error of some sort.  What can you experts tell me about this blue screen event?

 010120-14071-01.dmp
Comment
Watch Question
CERTIFIED EXPERT
Distinguished Expert 2019
Commented:
This problem has been solved!
Unlock 4 Answers and 11 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant

An Experts Exchange subscription includes unlimited access to online courses.

Get Started
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE