HP Probook will not update to Win10.

Barnett Computers
Barnett Computers used Ask the Experts™
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I have a HP Probook 6560b that is not going to windows 10 currently. it goes all the way to the PE boot before the OOBE part and then reverts changes with a "8007001F-0x2006 failed in the SAFE_OS phase with an error during the Replicate_OC operation". we have tried a Clean boot removed Norton and cloned to a different known good drive. the last one gives a MIGRATE_DATA error so we know that something changed in the condition but not what. any help would be appreciated.
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I would be trying to do a clean install (using the .iso file from Microsoft, burned to a DVD or to a USB stick) to a temporary HD.  If that works, then it's something with your existing OS.  If it doesn't, then I'd be suspecting some sort of incompatibility.  Make sure you have a good boot device and updated BIOS.
Distinguished Expert 2017

Commented:
Agree with compprobsolv use the update assistant to provide info on what causes the update failure.
Check secure boot setting......
Top Expert 2013

Commented:
usually, the first step is to update the bios and drivers - then try the upgrade again
you may also uninstall unneeded - or unwanted softwares   + + + disable your Antivirus
@nobus:
No disagreement, but my preference for trying an install to a blank drive gets around any driver issues, unneeded or unwanted software, and antivirus.
Top Expert 2013

Commented:
he can run the upgrade assistant :  https://support.microsoft.com/en-us/help/3159635/windows-10-update-assistant

@compprobSolv : for a new install - i do that too; but for an upgrade - that does not work - it's recommended
IT Services Company
Commented:
I found a workaround. the system was up-to-date with updates but one of the drivers for the Chipset ( ME or the IRST couldn't figure it out ) had an issue with 1909. I used a older version of Windows 10 (1603) and that allowed it to upgrade. after that the system installed 1803 and 1909 automatically.  Thank you all for the suggesstions

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