Microsoft One Note Stops Working

Basem Khawaja
Basem Khawaja used Ask the Experts™
on
I been having this issue with Microsoft One Note for this past week. Whenever I open it from the task bar shortcut or programs I get this message that it is cleaning up followed by I need to restart the computer and then open it and then it works. I been restarting the computer but that gets very annoying every time and time consuming. Can someone tell me why am I having this issue now and what is the simplest solution? See screen capture.

Thank you,
Basem Khawaja

One Note Stopped Working.jpg
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IT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018
Commented:
Hi Basem,

The issue will likely exist because of one of the temporary files OneNote Desktop uses has become corrupt. Try the following steps to resolve it, but ensure OneNote is fully closed out before trying each method below.

Note: You can ensure that OneNote has been completely closed down with Task Manager by Ending Task on the following process if it exists.

Task Manager
Clear Windows Temp Files

1. Press your Windows Key + R and run the following command: %temp%

File Explorer will open.

2. Select all files and folders in your Temp folder (right side of file explorer) and delete to your Recycle bin. Ignore any that may not delete as that will just mean that the file or folder was currently in use.

3. Run OneNote to check if the problem is resolved.  

If the problem persists, complete the next steps.

Rename the OneNote Cache Folder

1. Ensure OneNote is fully closed with Task Manager

2. Press your Windows Key + R and run the following command: %UserProfile%\AppData\Local\Microsoft\OneNote\16.0

File Explorer will open.

3. Rename the "cache" folder on the right-hand side of File Explorer to "cache.old"

4. Now run OneNote again.

If the issue still persists, move on to the next option.

Run an Online Repair on Microsoft Office

1. Ensure all Microsoft Office programs, including OneNote, are fully closed

2. Press your Windows Key and type: Add or remove programs and then hit your Enter Key

3. Locate Microsoft Office and click the Modify button

Modify
4. Select "Online Repair" and allow the repair process to complete. (You can try Quick Repair first if you prefer, and then run the  Online Repair if the Quick Repair didn't help. Any Office user data should not be affected with either repair)

Repair2
5. Now run OneNote again.

Let me know if the above options don't help and we'll dig a little deeper.

Hope that's helpful.

Regards, Andrew
Basem KhawajaClinical Pharmacist

Author

Commented:
Thank you Andrew . Sorry for the delay. You are very smart man . I will be honored to be your pupil one day. God bless you my friend.
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
Thank you for your very kind words Basem, they are much appreciated. Glad I was able to help sort this out.

Regards, Andrew

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