HDD test fail and getting The parameter is incorrect

xchiazyx
xchiazyx used Ask the Experts™
on
Hi Expert,

I have an HP G4 laptop always hang on POST, I did a system diagnostics and find out the HDD test is failed. After taking out the HDD and read it using HDD reader I am getting "F:\ is not accessible "The parameter is incorrect" the drive always hangs when I click on it and it's not showing the size of the drive. Is this a faulty HDD or is there a way to retrieve the data? My side couldn't allow us to go out for data recovery. Appreciate if any expert advice me on.

Thanks!
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
AlexA lack of information provides a lack of a decent solution.

Commented:
Is this drive encrypted or anything?
If the drive is encrypted, you should always have backups.  You can't recover from a failed encrypted disk easily.  Even If it's not encrypted, you should still have backups.  If it's hanging and you can't get any sort of response, then you need to send it out to a drive recovery service.  Since you can't, you aren't going to be able to easily use software to recover data.

Some data recovery software comes free for you to check if it's possible to recover the data before you buy it.

https://www.runtime.org/data-recovery-software.htm
https://www.easeus.com/data-recovery-software/
Top Expert 2014

Commented:
If it does not show the size it's almost guaranteed to be faulty.
Acronis in Gartner 2019 MQ for datacenter backup

It is an honor to be featured in Gartner 2019 Magic Quadrant for Datacenter Backup and Recovery Solutions. Gartner’s MQ sets a high standard and earning a place on their grid is a great affirmation that Acronis is delivering on our mission to protect all data, apps, and systems.

Author

Commented:
Hi Expert,

Thanks for the advice.

It's encrypted some more.
Top Expert 2013

Commented:
what drive model is this?
does it show correct in the BIOS ?
what shows the drive in disk management?  post a screenshot (snipping tool)

Author

Commented:
Hi Nobus,

It has many partitions and unable to access BIOS, once I left or right-click on the drive it will hang even with 3rd part software, from software can't detect.

Guess it's damaged

Thanks!
Top Expert 2013

Commented:
since you took out the disk - you can tell me the model
Hi All,

Thanks you for the support.

It's damage and get it replaced by HP.

Thanks!
Top Expert 2013
i wonder why you wont' t tell me the disk modle - is it a secret ?

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial