troubleshooting Question

Resetting Apple iPad Devices to Factory Defaults

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TeavanaFlag for United States of America asked on
iOSiPadApple Software
8 Comments1 Solution127 ViewsLast Modified:
I have two iPad devices that are running the IOS 12.X code and the users forgot the password for these two devices. I would like to reset these devices to factory defaults in order to get these two devices working again.

I tried to use Itunes to do a factory reset but the device fields are disabled.
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