Office 2019 stuck at 51 %

Paul Visnicky
Paul Visnicky used Ask the Experts™
on
Hello:
I'm Installing Office 2019 64 Bit on a brand new computer.  Stuck at 51%.
I have installed all of the Windows UpDates and rebooted.  Running Windows 10 Build 1903.  
C:\Users\UserName\AppData\Local\Temp has a few officeclicktorun.exe_c2ruidll(202001061153172960) files 0kb
It has been at 51% for 2 hours.  
Thanks
Paul V
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Dimitris MaleasData recovery engineer

Commented:
Hi,
if it is possible disable antivirus and firewall and try again.
Paul VisnickyIT Coordinator

Author

Commented:
I have not installed our AV yet.  Still using Defender.
Seth SimmonsSr. Systems Administrator

Commented:
does it install on another machine?  could be a corrupt installer
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Top Expert 2013

Commented:
test the disk drive also - bad sectors can be a cause
IT/EE Solution Guide
Commented:
If installing online, try the offline install option.
Paul VisnickyIT Coordinator

Author

Commented:
Thanks everyone
Paul VisnickyIT Coordinator

Author

Commented:
Thanks for all of the great responses.  
I redownloaded the installer file and the issue has been resolved.

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