How to set the default message for the scan-to-email feature of a Canon printer?

Éric Moreau
Éric Moreau used Ask the Experts™
On a Canon imageRunner iR-ADV-C5560 III, I opened the "Communication settings" from the portal and found the "Default Subject" for the scan-to-email feature.

How can I also customize the default message/body for that same feature?

It was available on the former Xerox but can't find it on the newer Canon.

We customize it to set a body that users recognized easily differentiate legit from other fraudulent emails that we sometimes receive.
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I suspect it's not supported. Page 462 of the User Manual shows how to enter the subject and body when scanning. It mentions that, if no subject is entered, the default subject will be used. However, for the body it simply tells you to enter it.

Searching the manual (1556 pages!) for "default subject" returns 5 results, but searching for "default body" returns none. Similarly, the table for Send Settings lists default subject but not default body.

Have you tried calling Canon support?
Éric MoreauSenior .Net Consultant
Top Expert 2016


The Canon rep already has my question. He should escalate it to higher level of support!
Senior .Net Consultant
Top Expert 2016
just heard back from the Canon rep, and it is apparently not possible to do.
That's what I said...

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