Whatsup Wifi - Send and receiving messages are very slow

mallony
mallony used Ask the Experts™
on
Hi all,

I have wifi at work which and it is for guest users. it works fine with laptops and other devices. The only App on the mobile phone that is very slow is Whatsup.

I tested with our new App for Microsoft Teams and it works fine. So the issue here is only Whatsup App. My question is:

How can I make this Whatsup App work faster?

Can you help?
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IT/EE Solution Guide
Commented:
Have you opened the required ports for Whatsapp?

TCP Ports; 80, 443, 4244, 5222, 5223, 5228, 5242, 50318, 59234

UDP Ports: 3478, 45395, 50318, 59234
mallonyIT Specialist

Author

Commented:
it is a working environment and I can open all of those port. Do you think that this would be a good idea for user to turn off the Wifi and use their mobile data to connect to Whatsup fast?

is that a good idea?
Iamthecreator OMIT/EE Solution Guide

Commented:
Thats an option, but is this what you want?
Test with opening the ports and it should work.
Distinguished Expert 2018

Commented:
Iamthecreator's suggestion should help. Try that first, and let us know what is happening. Also, are you using a web proxy of any sort?

Do you think that this would be a good idea for user to turn off the Wifi and use their mobile data to connect to Whatsup fast?
From a technical standpoint, that is a workaround, not a solution. The real question is whether you even want to allow Whatsapp. If not, then go ahead and block it. If so, then you need to actually solve the issue.
mallonyIT Specialist

Author

Commented:
Thanks for your advice. I wont open or change any port due to a financial company. Security is a must. If users are not happy they can turn off their WiFi and use their subscription provider. Anyway, it still working. It is just a bit slow.

Anyway, thanks for your advise.

Best regards,
Jackie Man IT Manager
Top Expert 2010

Commented:
What do you mean for Whatsup?

What is the OS for the mobile phone?
mallonyIT Specialist

Author

Commented:
My mobile is iPhone iOS
Jackie Man IT Manager
Top Expert 2010
Commented:
Low Data Usage
If you cannot change the network, you can enable "Low Data Usage" in Settings -> Data and Storage Usage as shown in the screenshot above.
mallonyIT Specialist

Author

Commented:
It works, Thank you.

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