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Very slow keyboard response on Windows 10 Dell Mini Tower

The user has Windows 10 Pro running on a Dell mini tower.  They have either 8 or 16 GB of RAM

They are experiencing a delay when typing.  They say sometimes they have to press a key twice to get a character to appear.

If I control their computer remotely using TeamViewer, the characters appear as fast as I type.

I can certainly turn off startup items.  Is there anything else that I can check?

Thanks.
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Kent W
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also if it is a wireless keyboard ask them to swap out the batteries with new ones.
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ASKER

He changed the mouse, and the problem went away.  I have to find out if he used a wired or wireless mouse.