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outlook 2016 with exchange 2013 Recall Message

wlasner asked
Last Modified: 2020-01-09
I needed to recall a message to an outside recipient. they did not open it but the recall did not happen. I also tried sending an email internally and recalling it. this two produced no response.
the sent email displays message "You tried to recall this message on Wednesday, January 8th, 2020 ....."
This has worked in the past.
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