outlook 2016 with exchange 2013 Recall Message

wlasner
wlasner used Ask the Experts™
on
Hi,
I needed to recall a message to an outside recipient. they did not open it but the recall did not happen. I also tried sending an email internally and recalling it. this two produced no response.
the sent email displays message "You tried to recall this message on Wednesday, January 8th, 2020 ....."
This has worked in the past.
thanks
Wayne
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Commented:
Recalling a message is a mechanism that only works in PERFECT conditions. If the other side doesn't use Outlook/Exchange, or some other configuration is overriding it, it won't work.
Not only doesn't it always work, the result message can be misleading too (in BOTH directions, success when it's not, but also success message when it failed).
Basically, while this feature existed since forever, it was NEVER a good solution (I even dare venture it being in the 10% success rate). And actually, it's good the feature doesn't always work, otherwise you'd always have control over other ppl's mailboxes. Isn't that a scary thought?
Server engineer
Commented:
According to your failures, I would like to explain the below information:

Message Recall will not be successful if:
1.The recipient is not using Outlook.
2.The recipient is not logged on to the mail service provider.
3.The message has been moved from the Inbox.
4.The message has been read. This includes viewing the message with the Preview Pane so that the message is flagged as Read.

Recall can only work for:
1.The recipient uses Outlook, and Outlook is running.
2.The recipient's mailbox must be open for the recall to succeed.
3.The message must still be unread and in the recipient's Inbox.

There are a number of circumstances in which message recall doesn't work. Here are some reasons why it might not work:

1.If an Outlook recipient opens the message before opening the recall request, the recall will fail.
2.You can only attempt to recall a message you sent if you're using Outlook.
3.Recipients who aren't using Outlook will get the recall request messages, but they have no way to do a recall.
4.Outlook users who have the preview pane turned on may still be able to read the recalled message, even if they haven't opened it.

Below article can also help you understand this issue.

http://office.microsoft.com/en-us/outlook-help/recall-or-replace-an-email-message-after-it-is-sent-HA102749462.aspx?CTT=1
wlasnerDirector, IT

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Commented:
Thank you

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